Inbound Tour Consultant

Total Holiday Options; Dwarka; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Individual incentive

Team-based incentives

Job summary

Total Holiday Options in South West Delhi is seeking an on-site Inbound Tour Consultant to respond to travel inquiries, design customized itineraries for India and nearby destinations, and coordinate with hotels and transport partners.

Your responsibilities include preparing detailed proposals, costings, and travel documents, managing reservations, and ensuring smooth operations from inquiry to departure. This is a full-time, incentive-based role in Dwarka.

Qualifications

• Strong customer service and client relationship skills.
• Experience in itinerary planning, tour operations, and reservation management.
• Proficiency in written and spoken English; additional languages are a plus.

Responsibilities

• Respond to inbound travel inquiries and tailor itineraries.
• Prepare proposals, costings, and travel documents.
• Coordinate with hotels, transport providers, and local partners.
• Manage reservations and client communications daily.
• Maintain destination knowledge and contribute ideas to tour offerings.
• Promote inbound and outbound product ranges.

Skills

Customer service

Itinerary planning

Reservation management

English proficiency

Multilingual advantage

Education

Bachelor's degree in Tourism or Hospitality

Tools

Booking systems

MS Office

Online research

Job description

This full-time, on-site Inbound Tour Consultant role is based in South West Delhi.

Job Role : The role involves responding to inbound travel inquiries, understanding traveler preferences, and designing customized tour itineraries for guests visiting India and neighboring destinations.

• The consultant will prepare detailed proposals, costings, and travel documents.
• Create the end-to-end tailor-made Itinerary.
• Coordinate with hotels, transport providers, and local partners, and ensure smooth tour operations from initial inquiry to final departure.
• Daily responsibilities include managing reservations, updating customer records, handling changes and special requests, and communicating clearly and promptly with clients and suppliers.
• The role also requires maintaining destination product knowledge, contributing ideas to improve tour offerings, and supporting colleagues to deliver high-quality service.
• Promoting our vast range of products (Inbound/ Outbound).

Qualifications

• Strong customer service and client relationship skills, with the ability to understand traveler needs and provide clear, professional communication.
• Experience in itinerary planning, tour operations, and reservation management within the travel or hospitality sector.
• Proficiency in written and spoken English; knowledge of additional languages is an advantage.
• Comfort using booking systems, office productivity tools, and online research to source and confirm travel services.
• Attention to detail, strong organizational skills, and the ability to manage multiple inquiries and deadlines.
• Knowledge of Indian and regional destinations (India, Nepal, Bhutan) and interest in culture and travel experiences.
• Ability to work collaboratively in an on-site team environment in South West Delhi (Sec-23, Dwarka).
• Relevant education in tourism, hospitality, business, or a related field; prior experience as a travel consultant or in inbound tourism is preferred.

This position includes a salary based on experience and qualifications.

Individual incentive and team-based incentives.