Inbound Sales Representative New Associate - Voice

Accenture in India; Mumbai; On-site; INR 240,000 - 350,000; Full time

Job summary

Accenture is hiring an Inbound Sales Representative New Associate - Voice in Mumbai. You will be aligned with our Customer Support vertical to manage customer queries, resolve escalations, and close faults within SLA. The role may require rotational shifts and calls for strong communication, adaptability, and teamwork.

Qualifications are open to any graduation with 0–1 year of experience. Join a global tech and operations leader delivering value through customer care and process excellence.

Qualifications

• Graduation from any stream is acceptable.
• Strong written and verbal communication skills.
• Able to adapt and stay flexible in a dynamic environment.
• Capable of performing under pressure and meeting SLA expectations.
• Team-oriented with a readiness to learn quickly.

Responsibilities

• Align with our Customer Support vertical to manage and resolve customer queries.
• Handle escalations and complaints of dissatisfied customers with effective resolutions.
• Close faults and complaints within SLA and contribute to service quality.
• Work within a contact center platform to support customers and maintain performance.

Skills

Written and verbal communication

Adaptable and flexible

Ability to perform under pressure

Ability to work well in a team

Agility for quick learning

Education

Any Graduation

Job description

Job Description:

Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Inbound Sales Representative New Associate - Voice
Qualifications: Any Graduation
Years of Experience: 0 to 1yrs

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Written and verbal communication
• Adaptable and flexible
• Ability to perform under pressure
• Ability to work well in a team
• Agility for quick learning Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts