Inbound Sales Representative New Assoc

Accenture in India; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking an Inbound Sales Representative New Associate based in Mumbai. The role focuses on handling customer queries, resolving issues, and ensuring timely responses within SLAs in a fast-paced support environment.

You will join a customer care team, engage in problem-solving, and learn processes for fault resolution while delivering quality service to customers with a professional approach.

Qualifications

• Graduation from any stream.
• Excellent written and verbal communication.
• Willing to work in rotational shifts.

Responsibilities

• Resolve customer queries and handle escalations.
• Close faults and complaints within SLA.
• Support customers using platform and contact center tools.

Skills

Communication skills

Adaptable

Under pressure

Teamwork

Learning agility

Education

Graduation

Job description

Job Description:

Skill required:

Next Generation Customer Operations - Customer Service Technology

Designation:

Inbound Sales Representative New Assoc

Qualifications:

Any Graduation

Years of Experience:

0 to 1yrs

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Written and verbal communication
• Adaptable and flexible
• Ability to perform under pressure
• Ability to work well in a team
• Agility for quick learning Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts