IN_Senior Associate_Core Banking_FS Tech_Advisory_Mumbai
Price Waterhouse Cooper LLP
Una candidatura completa en un minuto
Currículum y carta de presentación personalizados, listos para enviar.
Descripción de la vacante
PwC in Mumbai seeks a Senior Associate in business application consulting to optimize banking processes across deposits, lending, and payments. You will work with business, operations, risk/compliance, and technology to drive efficiency and compliance, designing TO-BE processes and leading UAT.
You will document BRD/FRD, BPMN, and SOPs, track metrics, and support audits while preparing training materials for adoption across teams.
Formación
- Postgraduate/Professional degree required.
- 3–5 years in retail banking process consulting or related field.
- Strong stakeholder management abilities.
- Strong regulatory and compliance knowledge (RBI/KYC/AML, NPCI).
- Experience documenting BRD/FRD, BPMN, SOPs, SLAs, and controls.
Responsabilidades
- Map and analyse AS-IS processes for deposits, lending, and payments.
- Design TO-BE processes aligned to regulatory standards.
- Document BRD/FRD, BPMN maps, SOPs, SLAs, and control frameworks.
- Collaborate with bank teams for solutioning, gap analysis, and change requests.
- Lead UAT planning and execution, create test scenarios, manage defects.
- Track process metrics and drive continuous improvement (Lean/Six Sigma).
- Support risk/compliance reviews, audits, and remediation.
- Prepare training materials and support change adoption.
Conocimientos
Educación
Herramientas
Descripción del empleo
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.
WhyPWC: At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences foreach other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
Own and optimise retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)—from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction.
- Map and analyse AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.
- Design optimal TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).
- Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks; maintaining traceability and acceptance criteria.
- Partner with Bank teams (Business/Solutions/Operations/IT) for functional solutioning, gap analysis, and change requests; coordinate with platform owners (e.g., Core Banking – Finacle/ Flexcube; LOS/LMS; payment switch/gateway).
- Drive UAT planning & execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness.
- Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate); drive continuous improvement using Process optimisation standards such as Lean/Six Sigma.
- Support risk & compliance reviews, internal/external audits, and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints.
- Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams.
Advisory
FS X-Sector
Operations
Senior Associate
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.
WhyPWC: At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences foreach other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
Own and optimise retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)—from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction.
- Map and analyse AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.
- Design optimal TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).
- Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks; maintaining traceability and acceptance criteria.
- Partner with Bank teams (Business/Solutions/Operations/IT) for functional solutioning, gap analysis, and change requests; coordinate with platform owners (e.g., Core Banking – Finacle/ Flexcube; LOS/LMS; payment switch/gateway).
- Drive UAT planning & execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness.
- Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate); drive continuous improvement using Process optimisation standards such as Lean/Six Sigma.
- Support risk & compliance reviews, internal/external audits, and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints.
- Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams.
- Any Postgraduate/ Professional degree
- 3–5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments (cross-domain exposure preferred).
- Strong stakeholder management; ability to translate business needs into functional requirements.
- Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.
- Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT.
- Exposure to Core Systems across deposits/lending/payments and related integration touchpoints.
- Lean/Six Sigma Green Belt awareness (for debit card/linked payments).
- Strong exposure to Excel – Powerpoint for management communication
Core Banking, BA
Core Banking, BA
4-7
BE/ Btech /MBA
Degrees/Field of Study required: Bachelor of Engineering, MBA (Master of Business Administration)
Certifications (if blank, certifications not specified)
Digital Transformation
Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Digital Tooling, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility
Desired Languages (If blank, desired languages not specified)
Not Specified
No
No
September 18, 2026
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