IN_RBIC_Customer Quality management/Product Quality Management_QMM3-ChkP

Bosch Group; Kurli; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bosch Chassis Systems India Ltd is seeking a skilled Quality professional to strengthen Customer Quality Management and Product Quality Management processes in India. The role involves handling customer complaints, conducting investigations, and driving PPAP and audit activities to ensure robust quality across the value stream.

Ideal candidates have a mechanical/electrical/electronics background with 6–10 years in quality management and manufacturing, including cross-functional collaboration

Qualifications

• Bachelor's degree in Mechanical, Electrical, or Electronics engineering is required.
• 6–10 years of experience in quality management and manufacturing.
• Experience with customer complaint handling and interfacing preferred.

Responsibilities

• Handle customer 0-KM complaints and warranty claims from reporting through closure.
• Monitor and improve customer quality indices and prepare data for reviews.
• Conduct root-cause analysis and 8D investigations.
• Coordinate PPAP activities, concession approvals, ECR reviews, and new product releases.
• Support audits and quality reports on customer portals.
• Lead quality improvement initiatives across the value stream.

Skills

Communication

English proficiency

Presentation skills

Influencing

Conflict management

Critical situation management

Education

Bachelor's degree in Mechanical, Electrical, or Electronics Engineering

Job description

IN_RBIC_Customer Quality management/Product Quality Management_QMM3-ChkP

Full-time

Bosch Chassis Systems India Ltd is a 100% Bosch owned company in India. The company design and develops world class Hydraulic Brake System Parts that include Boosters, Tandem master cylinders and Proportionating valves. The Control Division develops innovative components, systems and functions in the field of vehicle safety, vehicle dynamics and driver assistance like ABS and ESP.RBIC would soon be expanding portfolio in passive safety and other Driver assistance products.

Customer Quality Management (QMC):

• Handle customer 0-KM complaints and warranty claims from reporting through closure, including root cause analysis, 8D investigations, and corrective action reports
• Monitor and improve customer quality indices; prepare data for management reviews and customer scorecards
• Conduct part and system-level investigations using problem-solving tools (5-why, PSS analysis) and present findings to customers
• Maintain customer complaint database and communicate quality alerts to internal teams and customers
• Coordinate immediate containment of defective parts with support teams and manage customer portal updates
• Execute customer warranty protocols to reduce external defect costs and ensure timely issue resolution
• Conduct regular customer plant visits and line walks for new products and warranty issue resolution
• Manage quality crisis situations, task forces, and worldwide coordination for critical quality incidents

Product Quality Management (QMM):

• Conduct and supervise internal and external quality audits (C/AU, AUD, IQA, IATF, customer audits) across all shifts
• Coordinate PPAP activities, concession approvals, ECR reviews, and new product releases with appropriate risk assessments
• Participate in new product development line walks, FMEA reviews, and provide lessons learned from similar products
• Manage change approvals (CARV), process/product changes, and ensure customer approvals align with business requirements
• Support MAE/process release activities through FMEA reviews, control plan updates, and release checklists
• Identify and elevate product quality risks based on audit findings and customer complaint analysis
• Ensure timely updates of quality reports (SMIR, 4M, audit closures) on customer portals
• Coordinate quality improvement initiatives and horizontal deployment of key actions across the value stream

Required Qualifications:

• Bachelor's degree in Mechanical, Electrical, or Electronics Engineering
• 6-10 years of experience in quality management and manufacturing

Preferred Qualifications:

• Experience in customer complaint handling and customer interfacing
• Background in automotive manufacturing or Tier 1 supplier environment

Knowledge: Problem solving/8D, Safety system know-how, Assembly process know-how, Basic know-how of automotive electrical and electronic components, Plastic molding process, Automotive OEMs Market knowledge.

Skill: Excellent communication, English language command, Presentation skill ( PPT / Excel ), Influencing and convincing skills, Conflict management, Critical situation management.

Attitude / Behavior: Customer focus, Quality mindset, Commitment adherence, result orientation, Business acumen and future orientation

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply