Senior Customer Custodian - Quality Management Customer

BOSC; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

BOSC in Bengaluru, India, seeks a Senior Customer Custodian - Quality Management to manage customer quality topics, drive root-cause analyses and coordinate cross-functional actions for manufacturing and traded products. The role focuses on customer satisfaction, data-driven quality improvement, and collaboration with suppliers on innovations.

Ideal candidates hold an engineering degree with 2-7 years of experience in automotive quality systems, possess PowerBI and advanced Excel skills, and are

Qualifications

• Bachelor's degree in engineering with 2-7 years of experience.
• Competent knowledge in IC engines, vehicle fuel injection, exhaust gas treatment and overall automotive products.
• Knowledge of digitalization tools and PowerBI/Advanced Excel.

Responsibilities

• To manage specific customer by communicating, engaging and resolving quality issues for customer satisfaction (PS-IN products).
• Conduct system-level investigations to find root causes and report 0-km & field issues to customer teams.
• Monitor customer perception and define actions to improve satisfaction.
• Conduct PHA/Line walks for new customer projects.
• Evaluate and manage customer requirements post-approval and implement through plant quality.
• Collaborate with external suppliers to implement innovations at customer locations.
• Work with departments on special projects to reduce complaints and liquidate inventories.
• Ensure readiness with internal quality audits for a customer and resolve escalations.

Skills

Advanced Excel

PowerBI

Automotive QC

Risk estimation tools

Education

Bachelor's in Engineering (Mechanical/Automobile/Mechatronics)

Job description

Senior Customer Custodian - Quality Management Customer

• Full-time

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end to end engineering and technology solutions. The Bosch Group operates in India through twelve companies. Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 18 manufacturing sites, and seven development and application centers. Bosch Group in India employs over 31,000 associates and generated consolidated revenue of about ₨.21,450 crores* (2.66 billion euros) in 2018 of which ₨. 15,824 crores*(1.96 billion euros) from third party. The Group in India has close to 18,000 research and development associates.

In India, Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over ₨. 12,460 crores (1.54 billion euros) in 2018. Additional information can be accessed at www.bosch.in .

• To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction
• Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team
• Monitor the customer perception and define appropriate actions for customer satisfaction
• Conduct PHA/Line walk for new customer projects
• Evaluate and manage customer requirements post approval and implement the same through plant quality
• Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location
• Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)
• Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution

Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 2-7 years experience

• Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods
• Knowledge on digitalization tools (risk estimation tools,etc)
• Good know how on PowerBI, Advance Excel

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