Customer/Technical Support Specialist

InstaxPay; India; Remote; INR 400,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Flexible working hours

Remote work options

Team events

Job summary

InstaxPay is seeking a Customer/Technical Support Specialist to join our Customer Success team in India. You will assist clients with payment orchestration platform onboarding, resolve technical issues, and ensure successful adoption.

The role requires 2+ years in support, strong English communication, and experience with CRM and ticketing tools. You will collaborate with product and engineering to escalate and resolve complex problems in a fast-paced environment.

Qualifications

• 2+ years experience in customer or technical support.
• Strong understanding of payments processing and fintech.
• Excellent English communication skills.
• Ability to troubleshoot and explain solutions clearly.
• Experience with CRM systems and ticketing tools.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide timely and accurate technical support to clients via email, chat, and phone.
• Troubleshoot and resolve client issues related to payment processing, integrations, and platform functionality.
• Collaborate with development and product teams to escalate and resolve complex technical issues.
• Document client interactions and maintain detailed records in our CRM system.
• Assist clients with platform onboarding and training.
• Monitor system alerts and proactively address potential issues.
• Contribute to knowledge base articles and documentation.

Skills

Customer support

Technical support

English (written)

CRM

Ticketing tools

Problem solving

Job description

Join our team and help shape the future of payments

We are looking for a Customer/Technical Support Specialist to join our Customer Success team. You will be responsible for providing exceptional support to our clients, helping them resolve technical issues, and ensuring their success with our payment orchestration platform.

Responsibilities

Provide timely and accurate technical support to clients via email, chat, and phone

Troubleshoot and resolve client issues related to payment processing, integrations, and platform functionality

Collaborate with development and product teams to **escalate** and resolve complex technical issues

Document client interactions and maintain detailed records in our CRM system

Assist clients with platform onboarding and training

Monitor system alerts and proactively address potential issues

Contribute to knowledge base articles and documentation

Requirements

2+ years of experience in customer support or technical support role

Strong understanding of payment processing and fintech industry

Excellent communication skills in English (both written and verbal)

Ability to troubleshoot technical issues and explain solutions clearly

Experience with CRM systems and support ticketing tools

Strong problem-solving skills and attention to detail

Ability to work in a fast-paced environment and handle multiple priorities

What We Offer

Competitive salary and performance bonuses

Flexible working hours and remote work options

Health insurance and wellness programs

Team building events and corporate culture