IMS Application Support - SAP Ariba - Indirect Procurement-Night Shift

Hitachi Energy; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Hitachi Energy is seeking an Application Support Specialist to assist internal business users in indirect procurement, focusing on Guided Buying. You will be the first point of contact for functional queries and promote self-service usage.

You will guide stakeholders through procurement procedures, coordinate with cross-functional teams and ensure compliance with company policies. Involvement in UAT and postdeployment stabilization will be required, along with IMS document ownership across

Qualifications

• Bachelor’s or Master’s degree in supply chain, business administration, finance or related discipline.
• 2+ years of experience in Supply Chain, familiar with indirect procurement processes.
• Experience with SAP Ariba is strongly preferred.
• Basic understanding of procurement compliance requirements and vendor management fundamentals.
• Ability to orchestrate and coordinate teams across functional areas, business lines and countries.
• Strong knowledge/use of standard office technology landscape Microsoft applications and ERP systems.
• Detail-oriented with strong organizational skills to manage multiple tasks and ensure accuracy in procurement documents.
• Proactive problem-solving mindset and timely issue resolution.
• Proficient in spoken and written English.

Responsibilities

• Respond to indirect procurement queries from internal users and guide them on tool usage.
• Guide stakeholders through procurement procedures to ensure policy and system compliance.
• Coordinate with cross-functional teams to resolve procurement issues and align with business needs.
• Ensure compliance with procurement policies and standards and provide clarifications as needed.
• Participate in User Acceptance Testing (UAT) by preparing test scenarios and coordinating with users, IT and vendors.
• Support postdeployment activities including hyper care and stabilization.

Skills

Analytical skills

Detail-oriented

Proactive problem-solving

English proficiency

Cross-functional coordination

ERP systems knowledge

Microsoft Office

Education

Bachelor's or Master's degree in supply chain, business administration, finance

Tools

SAP Ariba

Microsoft Office

ERP systems

Job description

The opportunity:

The Application Support Specialist supports internal business users, with a primary focus on Guided Buying, ensuring that business users can effectively use the platform for their indirect procurement activities. The role acts as the first point of contact for functional queries, guiding users on how to perform activities within the tool, clarifying system behavior, and resolving application-related issues while promoting selfservice usage.

How youll make an impact:

• Respond to and assist with indirect procurement related queries from internal clients, helping them navigate through the tool.
• Guide stakeholders through procurement procedures, ensuring they understand and can execute tasks in line with company policies and system requirements.
• Coordinate with cross-functional teams to help resolve procurement-related issues and ensure alignment with broader business needs.
• Ensure compliance with procurement policies and standards, offering support and clarification to others as needed.
• Participate actively in User Acceptance Testing (UAT) activities by preparing test scenarios, executing test cases, validating fixes and enhancements, and coordinating with business users, IT, and vendors to ensure business readiness of changes.
• Support postdeployment activities including hyper care and stabilization, ensuring that system changes are smoothly adopted and issues are addressed promptly.
• Own and manage IMS documents and content across multiple platforms, ensuring that operating procedures, guidelines, and howto materials are accurate, up to date, and aligned with the global IMS operating model.
• Identify recurring issues, gaps in documentation, or training needs, and proactively contribute to process.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for yourcolleagues and the business.

Your background:

• Should have bachelor’s or master’s degree in supply chain, Business Administration, Finance or related discipline.
• Must have 2+ years of experience in Supply Chain, familiar with Indirect procurement processes.
• Experience in operating SAP Ariba is strongly preferred.
• Basic understanding of procurement compliance requirements and vendor management fundamentals.
• Ability to orchestrate and coordinate teams across functional areas, business lines, and countries.
• Strong knowledge/ use of standard office technology landscape Microsoft applications and ERP systems.
• Detail-oriented, with strong organizational skills to manage multiple tasks and ensure accuracy in
  procurement documents.
• Proactive problem-solving attitude, able to identify and resolve operational issues in a timely manner.
• Proficiency in both spoken & written English language is required.