IMS Application support

Hitachi Automotive Systems Americas, Inc.; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Collaborative work environment

Support for career aspirations

Job summary

A leading global technology firm is looking for an Application Support Specialist in Bengaluru, Karnataka. This role focuses on supporting internal business users in their indirect procurement activities. Candidates should possess a bachelor's or master’s degree in a relevant field and have at least 2 years of experience in supply chain processes, preferably being familiar with SAP Ariba. The position involves guiding users on procurement tasks and resolving application-related issues, while living the company's values of safety and integrity.

Qualifications

• 2+ years of experience in Supply Chain.
• Strong knowledge/use of ERP systems.
• Detail-oriented with strong organizational skills.

Responsibilities

• Assist with indirect procurement related queries from internal clients.
• Guide stakeholders through procurement procedures.
• Participate in User Acceptance Testing activities.

Skills

Experience in supply chain

Familiarity with indirect procurement processes

Problem-solving attitude

Proficiency in spoken & written English

Education

Bachelor’s or Master’s degree in Supply Chain, Business Administration, Finance, or related discipline

Tools

SAP Ariba

Microsoft applications

Job description

.IMS Application support page is loaded## IMS Application supportremote type: Onsitelocations: Bengaluru, Karnataka, Indiatime type: Full timeposted on: Posted Todayjob requisition id: R0122973**Location:**Bengaluru, Karnataka, India**Job ID:**R0122973**Date Posted:**2026-04-09**Company Name:**HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED**Profession (Job Category):**Customer Service & Contact Center Operations**Job Schedule:**Full time**Remote:**No**Job Description:****The opportunity:**The Application Support Specialist supports internal business users, with a primary focus on Guided Buying, ensuring that business users can effectively use the platform for their indirect procurement activities. The role acts as the first point of contact for functional queries, guiding users on how to perform activities within the tool, clarifying system behavior, and resolving application-related issues while promoting self‐service usage.**How you’ll make an impact:*** Respond to and assist with indirect procurement related queries from internal clients, helping them navigate through the tool.* Guide stakeholders through procurement procedures, ensuring they understand and can execute tasks in line with company policies and system requirements.* Coordinate with cross-functional teams to help resolve procurement-related issues and ensure alignment with broader business needs.* Ensure compliance with procurement policies and standards, offering support and clarification to others as needed.* Participate actively in User Acceptance Testing (UAT) activities by preparing test scenarios, executing test cases, validating fixes and enhancements, and coordinating with business users, IT, and vendors to ensure business readiness of changes.* Support post‐deployment activities including hyper care and stabilization, ensuring that system changes are smoothly adopted and issues are addressed promptly.* Own and manage IMS documents and content across multiple platforms, ensuring that operating procedures, guidelines, and how‐to materials are accurate, up to date, and aligned with the global IMS operating model.* Identify recurring issues, gaps in documentation, or training needs, and proactively contribute to process.* Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.* Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.**Your background:*** Should have bachelor’s or master’s degree in supply chain, Business Administration, Finance or related discipline.* Must have 2+ years of experience in Supply Chain, familiar with Indirect procurement processes.* Experience in operating SAP Ariba is strongly preferred.* Basic understanding of procurement compliance requirements and vendor management fundamentals.* Ability to orchestrate and coordinate teams across functional areas, business lines, and countries.* Strong knowledge/ use of standard office technology landscape Microsoft applications and ERP systems.* Detail-oriented, with strong organizational skills to manage multiple tasks and ensure accuracy in procurement documents.* Proactive problem-solving attitude, able to identify and resolve operational issues in a timely manner.* Proficiency in both spoken & written English language is required.## Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.## This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.