Implementation Supervisor

People Konnect; Thane; On-site; INR 900,000 - 1,300,000; Full time

Job summary

People Konnect is seeking a Client Implementation Specialist to lead onboarding and technical integration for banking and payments products. You will drive API testing, messaging format configuration, and system implementations such as IPS and CMS, while managing client relationships throughout the lifecycle.

You will coordinate with engineering, product, and support teams to ensure successful go-live and post-implementation support, handling incidents and escalations as they arise.

Qualifications

• Experience leading client onboarding and technical integration.
• Hands-on API testing experience.
• Experience configuring payment/messaging formats.

Responsibilities

• Lead end-to-end client onboarding for banking/payments products, from requirement gathering to production go-live.
• Manage API testing, and configuration of messaging formats.
• Configure and implement systems such as IPS (Integrated Payment System), CMS, and related banking/payment platforms.
• Oversee testing phases to ensure the product meets client requirements and functions correctly in the client's environment.
• Act as the primary point of contact for client relationships during implementation, addressing needs, concerns, and escalations.
• Coordinate with cross-functional teams (engineering, product, support) to ensure smooth delivery.
• Handle and manage incidents and technical queries throughout the client lifecycle, using ticketing/incident management tools.
• Support project planning, scheduling, and resource allocation across multiple concurrent client implementations.

Job description

Shift:- US Shift 5:30 PM-2:30 AM(Cab facility is available for pick & drop)

About the Role:

We are seeking an experienced Client Implementation Specialist to lead client onboarding and technical integration for banking and payments products. The ideal candidate will have hands-on experience with API testing, and payment/messaging format configuration, along with strong client-facing skills to manage relationships through the full implementation lifecycle from requirement gathering to go-live and post-implementation support.

Key Responsibilities:

• Lead end-to-end client onboarding for banking/payments products, from requirement gathering to production go-live
• Manage API testing, and configuration of messaging formats
• Configure and implement systems such as IPS (Integrated Payment System), CMS, and related banking/payment platforms
• Oversee testing phases to ensure the product meets client requirements and functions correctly in the client's environment
• Act as the primary point of contact for client relationships during implementation, addressing needs, concerns, and escalations
• Coordinate with cross-functional teams (engineering, product, support) to ensure smooth delivery
• Handle and manage incidents and technical queries throughout the client lifecycle, using ticketing/incident management tools
• Support project planning, scheduling, and resource allocation across multiple concurrent client implementations