Implementation Lead

Aerchain; Bengaluru; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

Aerchain in Bengaluru is seeking a senior leader to own a portfolio of enterprise accounts, drive value realization, and oversee a team of Engagement Managers. You will manage executive relationships, governance standards, and the health of the portfolio, including retention and expansion.

You will collaborate with Sales to optimize margins and renewals, and you’ll translate product value into measurable customer outcomes, guiding adoption and long-term success.

Qualifications

• 12–16 years in enterprise SaaS delivery with portfolio responsibility.
• Experience in customer success, engagement/account management, or product/solution consulting.
• Proven ability to lead teams and drive value realization.
• Experience with Indian & US enterprise customers is a plus.

Responsibilities

• Own a portfolio of enterprise accounts and ensure adoption, value realization, retention and growth.
• Lead Engagement Managers, set governance standards and manage escalations.
• Run executive business reviews and translate product value into outcomes.
• Own renewal risk, expansion pipeline, and margin in collaboration with Sales.

Skills

Portfolio leadership

Enterprise SaaS delivery

Customer success management

Executive stakeholder management

Education

MBA or equivalent

Job description

We’re rewriting the rules of procurement with an AI-first platform that powers $20B+ in enterprise spend.

From $4M ARR today to $25M ARR and beyond, our mission is to build enterprise-grade, AI-first procurement software for global enterprises across manufacturing, FMCG, and services.

Role Snapshot

You’ll own a portfolio of enterprise accounts and the value they realise — leading a team of Engagement Managers and holding the outcome, not just the delivery. You’re the senior Aerchain owner for your portfolio: accountable for adoption, value realisation, retention and growth, the executive relationship, and the commercial health of every account. You set the delivery and governance standard your Engagement Managers run to, step in on the hardest escalations, and develop the team. You report to the Business Head.

What You’ll Drive

• Own the outcomes across your portfolio — accountable for value realised, not just features shipped or projects closed.
• Hold the customer-value metrics standard across all accounts; ensure every account can point to measurable value.
• Own the executive relationship with your portfolio’s most senior stakeholders.

Team Leadership — Engagement Managers

• Lead and develop a team of Engagement Managers — build their judgment, and shape their output.
• Set the delivery, governance, and quality standard your Engagement Managers run to;
• review account health and keep them unblocked.
• Own allocation and coverage across the portfolio; step in personally on the hardest accounts and escalations.

Customer Success

• Own retention, renewals, and expansion across the portfolio — protect and grow account value.
• Run executive business reviews; translate product value into customer outcomes and references.
• Own account health — renewal risk, expansion pipeline, and margin — partnering with Sales.

Delivery Governance & Escalation

• Set portfolio-level governance, cadence, and predictability standards; oversee delivery health across all accounts.
• Be the final escalation point for your portfolio — internal and customer — resolving what Engagement Managers can’t.
• Confirm readiness and own go/no-go at the portfolio level for major go-lives.

Adoption & Product Feedback

• Drive adoption across accounts — ensure users reach value and stay to value, not just go-live.

Feed structured, prioritised customer insight back into product to shape the roadmap.

You’ll thrive here if

• 12–16 years in enterprise SaaS delivery, customer success, engagement / account management, or product / solution consulting — with real portfolio and people-leadership experience.
• You’ve owned delivery, outcomes and retention / expansion for enterprise accounts.
• You develop people by doing — you show Engagement Managers what good looks like.
• You operate at executive level — calm, structured communication and confident escalation ownership.
• You’re pragmatic under pressure, with a critical-path focus.
• Procurement / supply chain / spend-management domain exposure and strong B2B SaaS understanding.
• You’re comfortable holding both delivery and commercial accountability across an enterprise portfolio.
• Bonus: experience with Indian & US enterprise customers; MBA preferred.

What’s In It For You

• Own a portfolio and its value end-to‑end, with a team of Engagement Managers.
• A senior mandate to shape how enterprise value is delivered — with authority and ownership.
• A direct line to leadership, with no bureaucracy between your judgment and the decisions.
• Influence product direction through structured portfolio insight.
• A high-growth environment scaling from $4M → $25M ARR and beyond.
• A culture where problem solving, ownership, and action are rewarded.