Implementation Executive

Sapphirus Systems; Nashik District; On-site; INR 300,000 - 420,000; Full time

Job summary

Sapphirus Systems is seeking an Implementation Specialist to support SaaS customers in Maharashtra/Nasik and ensure smooth deployment and adoption of our software.

You will document requirements, coordinate with product and technical teams, and provide effective client solutions. Role requires a Bachelor's degree and 2+ years in client-focused SaaS support, with strong communication and problem-solving skills and willingness to be deployed at client premises.

Qualifications

• Bachelors degree required in any discipline.
• Minimum 2 years of experience in client support, SaaS product support, or a related field.
• Excellent communication, documentation, and problem-solving skills.
• Ability to work in a fast-paced, client-facing environment.
• Strong coordination and stakeholder management skills.
• Willing to be deployed at the client location in Maharashtra/Nasik.

Responsibilities

• Document common issues and prepare FAQs & articles, simple how-to guides, and user instructions.
• Log and track issues reported by clients or students and ensure timely resolution within defined SLAs.
• Escalate unresolved or technical issues to the internal product /technical team.
• Assist internal teams in testing new features or bug fixes.
• Accurately capture, analyze, and document client requirements, ensuring zero gaps or mismatches in understanding.
• Provide clients with appropriate and effective solutions tailored to their needs.
• Ensure timely implementation by proactively coordinating and following up with both the technical team and clients.
• Verify and validate product functionalities to ensure they work as expected before delivery to the client.
• Conduct basic training sessions (virtual/In-person) for clients and student groups to ensure smooth usage of the application.
• Prepare and maintain training schedules to ensure smooth execution of client sessions.
• The assigned work location for this role shall be the clients premises

Skills

Client support

SaaS experience

Communication

Documentation

Problem solving

Stakeholder management

Client deployment

Education

Bachelor's degree

Tools

MS Office

Job description

Implementation JD

Roles and Responsibilities

• Document common issues and prepare FAQs & articles, simple how-to guides, and user instructions.
• Log and track issues reported by clients or students and ensure timely resolution within defined SLAs.
• Escalate unresolved or technical issues to the internal product (SaaS-based) /technical team.
• Assist internal teams in testing new features or bug fixes.
• Accurately capture, analyze, and document client requirements, ensuring zero gaps or mismatches in understanding.
• Provide clients with appropriate and effective solutions tailored to their needs.
• Ensure timely implementation by proactively coordinating and following up with both the technical team and clients.
• Verify and validate product functionalities to ensure they work as expected before delivery to the client.
• Conduct basic training sessions(virtual/In-person) for clients and student groups to ensure smooth usage of the application.
• Prepare and maintain training schedules to ensure smooth execution of client sessions.
• The assigned work location for this role shall be the clients premises

Candidate Profile Requirements

• Bachelors degree in any discipline.
• Minimum 2 years of experience in client support, SaaS product support, or a related field.
• Excellent communication, documentation, and problem-solving skills.
• Ability to work in a fast-paced, client-facing environment.
• Strong coordination and stakeholder management skills.
• Willing to be deployed at the client location in Maharashtra/Nasik.

Preferred Skills

• Experience working with SaaS platforms
• Good knowledge of MS Office / documentation tools
• Experience in client handling / training / implementation roles