Implementation Engineer

Mitsogo Inc; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Mitsogo Inc. is seeking a skilled Presales Implementation Engineer specializing in the cybersecurity domain. The ideal candidate should possess hands-on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions.

This role involves collaborating with customers to understand their needs, conducting product demonstrations, and ensuring effective implementation of security solutions, while maintaining high customer satisfaction.

A Bachelor’s degree in Computer Science or a related field is preferred, along with strong communication and problem-solving skills.

Qualifications

• 2-5 years of experience in the cybersecurity domain focused on MDM, RMM or Patch Management.
• Strong understanding of security frameworks and protocols.
• Experience with deploying MDM solutions.

Responsibilities

• Collaborate with sales and technical teams to understand customer requirements.
• Conduct product demonstrations and POC deployments.
• Design and implement security solutions based on customer needs.

Skills

MDM (Mobile Device Management)

RMM (Remote Monitoring and Management)

Patch Management

Cybersecurity frameworks and protocols

Presentation skills

Problem-solving

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

AirWatch

MobileIron

Microsoft Intune

Kaseya

ConnectWise

NinjaRMM

Job description

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone.

We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Summary

We are looking for a highly skilled and motivated Presales Implementation Engineer with experience in the Cybersecurity domain. The ideal candidate will have hands‑on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions. As a Presales Implementation Engineer, you will play a pivotal role in working with customers to understand their requirements, assisting in the presales process, and ensuring smooth implementation of security solutions.

Key Responsibilities

• Collaborate with sales and technical teams to understand customer requirements and translate them into technical solutions.
• Conduct product demonstrations, proof‑of‑concept (POC) deployments, and solution presentations for customers.
• Design and implement security solutions, including MDM, RMM, and Patch Management tools, based on customer needs and business goals.
• Provide technical guidance and advice to clients during the presales cycle.
• Assist in creating and customizing proposals, responses to RFPs, and technical documentation.
• Work closely with customers and internal teams to ensure successful deployments, configurations, and implementations of cybersecurity products.
• Troubleshoot and resolve technical issues during presales and post‑sales phases.
• Stay updated with the latest trends and advancements in the cybersecurity domain, particularly related to MDM, RMM, and Patch Management.
• Support clients in managing and securing devices, networks, and endpoints.
• Maintain high levels of customer satisfaction by ensuring timely and efficient implementation of solutions.

Required Skills & Qualifications

• 2-5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management tools.
• Strong understanding of security frameworks and protocols for device management, remote monitoring, and patching.
• Experience with deploying, configuring, and supporting MDM solutions such as AirWatch, MobileIron, or Microsoft Intune.
• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or NinjaRMM.
• Hands‑on experience in presales activities, including customer engagements, presentations, and demos.
• Strong communication skills with the ability to articulate complex technical concepts to
• Ability to manage customer expectations, solve problems quickly, and work under pressure.
• Basic understanding of network security, endpoint protection, and IT infrastructure.
• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).

Desired Skills

• Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or any other relevant cybersecurity certifications.
• Experience in network security and endpoint management.
• Knowledge of cloud security concepts and technologies.