The Role
The implementation consultant will be responsible for leading the end‑to‑end implementation of HUB for new and existing clients. This includes gathering requirements, understanding data, solution design, configuration, data migration, integration, training, and go‑live support.
You will work closely with clients to ensure a seamless onboarding experience while collaborating with internal teams across product, engineering, and customer success, with the main goal for delivering value to the customer and supporting their HUB rollout.
Accountabilities
- Engage with client stakeholders (operations, IT, finance) to understand workflows and business objectives.
- Document functional and technical requirements aligned with best practices.
- Design solutions leveraging HUB capabilities for NAV oversight, performance management, reporting and post trade.
- Configure the SaaS platform, ensuring alignment with client requirements.
- Coordinate internal and client resources to meet implementation goals.
- Manage data mapping, cleansing, and migration activities.
- Work with APIs and integration frameworks to connect the platform to market data providers, OMS/EMS, custodians, and other third‑party servicer & systems.
- Conduct end‑user training sessions and produce user documentation.
- Ensure smooth knowledge transfer to client teams.
- Support user testing and go‑live process.
- Provide hyper‑care and post‑go‑live support to ensure adoption.
- Maintain strong client relationships, escalating issues and managing expectations effectively.
Deliverables
- Successful delivery of end‑to‑end customer go lives.
- Translated stakeholder requirements, including Customer, Design, technology to feed product evolution.
- Contribute to, and drive customer user engagement in delivery process.
- Consistently meet or exceed expectations when evaluated against HUBs core values and technical standards.
- Own your personal continued development.
About you:
Must have
- Minimum 5+ years’ business analysis, implementation consulting or relevant experience.
- Solid understanding of SQL, APIs, and integration frameworks.
- Strong understanding of trade lifecycle in alternative asset management, with knowledge of key financial products and experience engaging Sr. stakeholders to drive alignment and delivery.
- Self‑starter with end‑to‑end ownership of UAT, executing thorough workflow validation, real‑world scenario testing, and edge case coverage to ensure near‑zero go‑live defects.
- Manages multiple projects under tight timelines, using strong prioritization and planning to deliver in fast‑paced environments without compromising quality and accuracy.
- Proactive, dynamic self‑starter who is hands‑on and can work across numerous teams in the business.
- Agile experience – working within client implementations.
Nice to have.
- Understanding of integration and functional architecture.
- Knowledge of the Azure cloud stack.