Immigration Counsellor and Processing Associate

Future In Australia; Hyderabad; On-site; INR 300,000 - 520,000; Full time

Job summary

Future In Australia is seeking an Immigration Counselling & Processing Associate to guide clients from initial consultation through visa processing. The role blends counselling, case management, documentation, client communication, and processing.

Ideal candidates enjoy helping people and stay detail-oriented while learning immigration rules. Responsibilities include consultations, eligibility assessment, documenting processes, and ensuring compliance.

Qualifications

• Excellent spoken and written English.
• Strong communication and interpersonal skills.
• Ability to work independently and within a team.
• Ethical standards and customer focus.
• Willingness to continuously learn immigration regulations.

Responsibilities

• Conduct consultations and understand clients' migration goals.
• Prepare and review visa applications with accuracy.
• Collect, verify, and organise supporting documentation.
• Draft letters and submissions where required.
• Coordinate with clients until application lodgement and maintain CRM records.

Skills

English proficiency

Communication

Interpersonal skills

Independent working

Education

Diploma or Bachelor's degree

Job description

Role & responsibilities

About the Role

We are looking for a motivated and client-focused Immigration Counselling & Processing Associate who can manage the client journey from the initial consultation through to visa processing.

This role combines counselling, case management, documentation, client communication, and visa application processing. The ideal candidate should enjoy helping people, possess strong attention to detail, and be willing to continuously learn immigration legislation and visa pathways.

Key Responsibilities

Immigration Counsellor

• Conduct consultations and understand clients' migration goals.


• Assess client eligibility and recommend suitable visa pathways.


• Explain immigration processes, documentation requirements, timelines, and service fees.


• Build trust through ethical and transparent advice.


• Convert qualified enquiries into enrolled clients.

Processing Associate

• Prepare and review visa applications with accuracy.


• Collect, verify, and organise supporting documentation.


• Draft supporting letters and submissions where required.


• Coordinate with clients until application lodgement.


• Ensure compliance with immigration regulations and internal quality standards.

Client Relationship Management

• Provide regular updates throughout the client journey.


• Respond to client enquiries professionally and promptly.


• Maintain accurate CRM and case records.


• Deliver an exceptional customer experience from consultation through visa outcome.

Team Collaboration

• Work closely with Registered Migration Agents and processing teams.


• Participate in regular training and knowledge-sharing sessions.


• Keep updated with immigration policy changes across multiple countries.


• Contribute ideas for improving workflows and client experience.

Preferred candidate profile

What We're Looking For

Essential

• Diploma or Bachelor's degree.


• Good spoken and written English.


• Strong communication and interpersonal skills.


• Ability to work independently and within a team.


• Professional attitude with ethical standards.


• Customer-focused mindset.


• Willingness to continuously learn immigration regulations.

Preferred

• Minimum 1 year experience in overseas education, immigration, visa counselling, or visa processing.


• Experience handling Australia, Canada, New Zealand, UK, USA, or European visa applications.


• Understanding of Australian immigration pathways (advantage).


• Fresh graduates with excellent communication and learning ability are encouraged to apply.