Immediate Opening For Help Desk Officer

Future Businesstech; Bengaluru; On-site; INR 220,000 - 300,000; Full time

Job summary

Future Businesstech India Pvt Ltd invites applications for a Helpdesk Officer - Services in Bangalore. The role involves responding to requests via phone, chat or email, diagnosing hardware and software issues, and registering calls in the help desk system.

You will coordinate with field engineers and provide status updates to users as cases progress. Qualifications include a diploma or graduation in IT-related fields, 0–2 years in customer care or helpdesk, and strong communication and MS

Qualifications

• Smart Diploma holder / Graduate from IT related, Science or Commerce discipline.
• 0 or 2 years of experience in Customer Care / Helpdesk.
• Good communication skills
• Proficient user of Microsoft Office Tools - Word, Excel, Outlook, Teams.
• Strong Problem-Solving skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies and methodologies.

Responsibilities

• Respond to requests via phone, chat or email.
• Understand hardware and software issues.
• Gather required info from user to register call.
• Advise user on appropriate action (If Required).
• Register Call at help Desk Tool.
• Provide CSO# to User/Caller.
• Assign Call to CSE/CE/Out Station CE.
• Follow up with CSE/CE to ensure complete resolution of issues.
• Update user/caller on Engineer assigned and post Call resolution status.
• Administer help desk software.
• Coordinate with Logistics for spare req.
• Identify and escape situations requiring urgent attention.
• Redirect Escalations/unresolved calls to L2 CE Track CE.
• Document/ Report Management
• Prepare activity reports
• Inform SDM on recurring problems
• Weekly Report
• Monthly Report

Skills

Communication

Problem Solving

Teamwork

Willingness to learn

Education

Diploma in IT

Graduate in IT/Science/Commerce

Tools

Microsoft Office

Job description

About Future Businesstech India Pvt Ltd :

Future is an IT consulting firm that specializes in the design, implementation, and support of all Information Technology related systems with a clear focus on Business Value. Established in 1990, we have grown to support over 5,000 organizations in various industries and sectors such as: IT/ITES, financial services, construction, retail, defence, government, charitable and non-profit organizations.

We are a PAN India Organisation with headquarter in Bengaluru and branches across Mumbai, Chennai, Pune and Ahmedabad. Our major tie-up with HP, HPE, Microsoft, Cisco, VMware, Juniper, Fortinet, and Schneider etc enables us to deliver best-of-breed digital transformation solutions that uses the right mix of consulting, design, technologies, products, services and financial models to help our client stay ahead of competition.

Job Title: Helpdesk Officer - Services
Vacancies: 03
Location: Bangalore

Roles & Responsibilities:

• Respond to requests via phone, chat or email
• Understand hardware and software issues
• Gather required info from user to register call
• Advise user on appropriate action (If Required)
• Register Call at help Desk Tool
• Provide CSO# to User/Caller
• Assign Call to CSE/CE/Out Station CE
• Follow up with CSE/CE to ensure complete resolution of issues
• Update user/caller on Engineer assigned and post Call resolution status
• Administer help desk software
• Coordinate with Logistics for spare req
• Identify and escape situations requiring urgent attention
• Redirect Escalations/unresolved calls to L2 CE Track CE
• Document/ Report Management
• Prepare activity reports
• Inform SDM on recurring problems
• Weekly Report
• Monthly Report

Qualification, Experience & Skills:

• Smart Diploma holder / Graduate from IT related, Science or Commerce discipline.
• 0 or 2 years of experience in Customer Care / Helpdesk.
• Good communication skills
• Proficient user of Microsoft Office Tools - Word, Excel, Outlook, Teams.
• Strong Problem-Solving skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies and methodologies.