Immediate hiring O2C Associate - ITPL(Whitefield)

Conduent; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Conduent in Bengaluru is seeking an Accounts Receivable professional for O2C operations. The role focuses on billing for global customers, reporting against monthly targets, and quality control of the billing process.

The candidate should have commerce and accounting background with 1–3 years in BPO, strong communication skills, and proficiency in Excel. Exposure to SAP/S4HANA is a plus, and shifts are expected.

Qualifications

• Commerce and accounting background required.
• Proficient in analyzing past due receivables.
• Experience in BPO is preferred (1-3 years).
• Strong written and verbal communication skills.
• Experience in follow-up through emails and calls.
• Experience in Billing/Cash App/Collections.
• End-to-end AR process knowledge preferred.
• Proficient in Excel and PowerPoint.

Responsibilities

• Billing for global customers and reporting against monthly targets.
• Quality review of the Billing process.
• Follow up with stakeholders via email and calls.
• Investigate disputes and deductions in ERP and resolve with documented support.
• Monitor accounts for receivable to meet collection status.
• Escalate issues to stakeholders as needed.
• Provide timely, professional customer service to internal/external parties.

Skills

MS Office

Communication

Excel

PowerPoint

Billing

ERP

Customer service

Shift work

Education

Commerce & accounting background

Tools

SAP/S4HANA

Job description

Job description

Accounts Receivable, O2C, AR

• Must have good knowledge in working on MS office applications.
• Role of Billing for global customers
• Reporting actual Billing against monthly targets
• Quality review of Billing process
• Follow up through mails and calls
• Escalation of issues to Stake holders.
• Should be able to solve & help customers and business teams in case of queries related to their invoices
• Research and analyse the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
• Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
• Investigate and escalation, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
• Deliver quality customer service by researching and responding to all internal/external stakeholders inquiries quickly, effectively and professionally
• Excellent written & verbal communication,
• Should have a good attitude to learn and be committed
• Exposure in SAP/S4HANA will be added plus point

Essential Requirement:

• Commerce and accounting background
• Ability to analyse the past due receivables
• 1-3 Years of experience mainly in BPO.
• Good Oral and Written communication skills
• Experience in follow up through mails and calls
• Worked on Billing/Cash App/Collections
• AR process knowledge (Preferably End to End)
• Experience in Excel as well as PowerPoint presentation.
• Should be willing to work in shifts

Good to have:

• SAP/S4HANA experience
• Operations review with client and management