Immediate hiring For ServiceNow with SPM Module

ITC Infotech; Gurugram District, Chennai; Hybrid; INR 900,000 - 1,400,000; Full time

Job summary

ITC Infotech seeks an experienced ServiceNow Developer with SPM/PPM expertise for a Gurgaon or Chennai hybrid role. You will design, implement, and customize modules focused on project portfolio management, demand, and resource planning.

Collaboration with stakeholders will accelerate roadmap initiatives and optimize allocations. The role requires 3+ years of hands-on development on the ServiceNow platform SPM/ITBM, strong scripting, and experience with integrations using IntegrationHub and

Qualifications

• 3+ years of hands-on ServiceNow development focusing on SPM/PPM.
• Strong configuration and implementation skills for Demand, PPM, Resource and Portfolio Management.
• Proficiency in JavaScript, Client Scripts, Business Rules, Script Includes.

Responsibilities

• Design, configure, and customize ServiceNow SPM/PPM applications.
• Develop workflows, dashboards, and reporting for portfolio metrics.
• Integrate ServiceNow with Jira, Azure DevOps, and ERP systems.

Skills

ServiceNow SPM/PPM

JavaScript

Flow Designer

IntegrationHub

Jira/Azure DevOps

REST/SOAP APIs

Dashboards/Reporting

Tools

IntegrationHub

Jira

Azure DevOps

ERP Integrations

Job description

Greeting form ITC Infotech ...!

We are looking for ServiceNow Developer with SPM Module for one of our project who can work form Gurgaon or Chennai location in a hybrid mode weekly 2 Days

Role Title: ServiceNow Developer (SPM / PPM)

Required Experience: 3+ Years

Employment Type: Full-Time / Contract

Location: [Gurgaon / Chennai

Mode of work - Hybrid

Role Summary

We are seeking an experienced ServiceNow Developer with specialized expertise in Strategic Portfolio Management (SPM) (formerly IT Business Management / ITBM). In this role, you will design, implement, and customize ServiceNow modules focused on Project Portfolio Management (PPM), Demand Management, Resource Management, and Strategic Planning.

You will work closely with cross-functional stakeholders to accelerate key roadmap initiatives, optimize resource allocation, and ensure strategic alignment across enterprise projects.

Key Responsibilities

Module Implementation & Customization

• Design, configure, and customize ServiceNow SPM/PPM applications, including:
  • Demand Management: Intake forms, assessment workflows, and approval routing.
  • Project Portfolio Management (PPM): Project workspaces, phase gates, status reporting, and milestone tracking.
  • Resource Management: Capacity planning, resource allocation, workbench configuration, and utilization tracking.
  • Financial & Idea Management: Cost plans, budget tracking, and idea-to-demand conversion workflows.

Platform Development & Workflow Automation

• Develop custom workflows, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer flows within the SPM domain.
• Configure ServiceNow Dashboards, Performance Analytics, and custom reporting to provide real-time visibility for project managers and executive leadership.
• Build and maintain integrations between ServiceNow SPM and third-party tools (e.g., Jira, Azure DevOps, ERP systems) using IntegrationHub, REST/SOAP APIs.

Quality, Security & Support

• Conduct unit testing, data validation, bug fixes, and peer code reviews prior to production releases.
• Maintain ServiceNow security best practices, Access Control Lists (ACLs), domain separation rules, and role permissions.
• Provide ongoing operational support, performance tuning, and user training for SPM users.

Required Technical Skills & Qualifications

Must-Have Skills:

• Experience: 3+ years of hands-on development experience on the ServiceNow platform on SPM
• Domain Focus: Strong hands-on implementation and configuration experience with ServiceNow SPM / ITBM (Demand, Project, Resource, and Portfolio Management).
• Core Scripting: Proficiency in JavaScript, Client Scripts, Business Rules, Script Includes, UI Actions, and Jelly / Service Portal widget customization.
• Automation Tools: Hands-on experience with Flow Designer, Workflow Editor, and Integration Hub.
• Reporting: Experience creating custom reports, interactive dashboards, and Performance Analytics widgets for portfolio metrics.