IFS PSO Functional Consultant

Tata Consultancy Services; Mumbai; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced IFS Planning & Scheduling Optimization (PSO) Functional Consultant to drive field service optimization for our clients. You will work with business stakeholders to tailor PSO and ensure successful deployment and adoption across scheduling, dispatch, and resource allocation.

The ideal candidate has hands-on PSO and FSM experience, strong requirements gathering skills, and a track record of end-to-end IFS implementations in utilities, energy, or

Qualifications

• Experience implementing IFS PSO/FSM solutions end-to-end.
• Strong requirements gathering and functional design capability.
• Experience in SIT/UAT support and training materials.
• Ability to configure scheduling rules, dispatching, and resource allocation.

Responsibilities

• Gather and analyze business requirements for field service operations.
• Configure and implement IFS PSO solutions.
• Conduct workshops, fit-gap analyses, and design sessions.
• Configure scheduling rules, optimization parameters, dispatching, and allocation.
• Support integration with IFS FSM and other apps.
• Prepare functional specs, process docs, and training materials.
• Participate in SIT, UAT, deployment, and post-go-live support.
• Collaborate with technical teams to resolve issues.
• Provide process improvement recommendations.

Skills

IFS PSO

IFS FSM

Workforce Scheduling

Dispatch Management

Resource Allocation

Appointment Scheduling

Route Optimization

Field Service Operations

Requirement Gathering

Functional Design

Education

Bachelor's degree in Engineering/CS/IT

Job description

Job Summary

TCS is seeking an experienced IFS Planning & Scheduling Optimization (PSO) Functional Consultant with expertise in implementing and supporting IFS PSO solutions. The ideal candidate will work with business stakeholders to optimize workforce scheduling, dispatching, resource allocation, and field service operations.

Key Responsibilities

• Gather and analyze business requirements related to field service operations.
• Configure and implement IFS Planning & Scheduling Optimization (PSO) solutions.
• Conduct workshops, fit-gap analysis, and solution design sessions.
• Configure scheduling rules, optimization parameters, dispatching, and resource allocation processes.
• Support integration with IFS FSM and other enterprise applications.
• Prepare functional specifications, process documents, and training materials.
• Participate in SIT, UAT, deployment, and post-go-live support activities.
• Collaborate with technical teams to resolve functional and integration issues.
• Provide recommendations for process improvements and operational efficiency.

Required Skills

• Hands-on experience with IFS Planning & Scheduling Optimization (PSO).
• Strong understanding of IFS Field Service Management (FSM).
• Workforce Scheduling & Planning.
• Dispatch Management.
• Resource Allocation & Optimization.
• Appointment Scheduling.
• Route Optimization.
• Field Service Operations.
• Requirement Gathering and Functional Design.
• Functional Testing and User Training.

Preferred Skills

• Experience with IFS Cloud / IFS Applications.
• Exposure to Utilities, Energy, Telecom, or Field Service industries.
• Knowledge of REST APIs and integration concepts.
• Agile/Scrum delivery experience.

Eligibility Criteria

• 5+ years of overall experience.
• Minimum 5+ years of relevant experience in IFS PSO/FSM.
• Experience in at least one end-to-end IFS implementation project.
• Strong communication and stakeholder management skills.
• Bachelor’s degree in engineering, Computer Science, IT, or related field.

Mandatory Keywords

IFS PSO, IFS Planning & Scheduling Optimization, IFS FSM, Workforce Scheduling, Dispatch Management, Resource Optimization, Route Optimization, Resource Planning, Field Service Management, Appointment Scheduling, Functional Consultant, Requirement Gathering, Utilities Domain.