IBM i / AS400 Support Manager

SMC Squared India; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

SMC Squared India is seeking an experienced IBM i / AS400 Support Manager to lead the support and operational management of our IBM i/AS400 platform in Bengaluru. The role combines hands-on technical leadership with people management to ensure platform stability, incident resolution, and continuous improvement across a 25+ year environment.

The ideal candidate will blend engineering expertise with leadership, driving knowledge transfer, documentation, and stakeholder engagement while guiding a

Qualifications

• Minimum 10+ years of experience supporting IBM i / AS400 environments.
• At least 3+ years of experience leading application/production support teams.
• Experience managing enterprise-critical systems and operations.

Responsibilities

• Lead and manage a team of 2-3 engineers supporting the IBM i / AS400 platform.
• Provide hands‑on technical leadership while serving as both an IC and People Manager.
• Ensure stability, availability, and performance of IBM i / AS400 production environments.
• Oversee production support, incident management, problem resolution, and RCA activities.
• Manage deployments, batch processing, job scheduling, and operational support functions.
• Support and troubleshoot RPG/RPGLE, Lansa, and DB2 based applications.
• Drive knowledge transfer and maintain comprehensive technical documentation.
• Collaborate with stakeholders to prioritize support activities and improvements.
• Establish service levels, best practices, and continuous improvement initiatives.
• Lead transition planning and ensure seamless delivery across teams.
• Monitor platform health and proactively identify risks to business operations.
• Mentor and develop team members for technical excellence.

Skills

Lansa 4GL

Team leadership

Hands-on leadership

RPG/RPGLE

DB2

Production support

Job scheduling

Release/change management

Stakeholder management

ITIL knowledge

Education

Bachelor's Degree in CS/IT/Engineering

IBM i/AS400 certifications

ITIL or Service Management certs

Tools

RPG/RPGLE tooling

DB2 tooling

Job description

Job Summary

Experience: 10+ Years

We are seeking an experienced IBM i / AS400 Support Manager to lead the support and operational management of Agiliti's business-critical IBM i(AS/400) platform. This role is responsible for ensuring platform stability, operational excellence, business continuity, and successful knowledge transfer across a highly customized environment built over 25+ years.

The ideal candidate will possess a strong blend of technical expertise and people leadership, with hands‑on experience supporting IBM i environments while managing a team of engineers. The individual will act as both a technical leader and manager, driving incident resolution, operational improvements, stakeholder engagement, and transition initiatives.

Responsibilities

• Lead and manage a team of 2-3 engineers supporting the IBM i / AS400 platform.
• Provide hands‑on technical leadership while serving as both an Individual Contributor (IC) and People Manager.
• Ensure the stability, availability, and performance of IBM i / AS400production environments.
• Oversee production support, incident management, problem resolution, and root cause analysis activities.
• Manage application deployments, batch processing, job scheduling, and operationalsupport functions.
• Support and troubleshoot applications built using RPG/RPGLE, Lansa, and DB2 technologies.
• Drive knowledge transfer initiatives and maintain comprehensive technical documentation.
• Collaborate with business stakeholders and technical teams to prioritize support activities and improvements.
• Establish operational best practices, servicelevels, and continuous improvement initiatives.
• Lead transition planning and ensure seamlesssupport delivery acrossteams.
• Monitor platform health and proactively identifyrisks impacting businessoperations.
• Mentor, coach, and develop team members to drive technicalexcellence and career growth.

Years of Experience

• Minimum 10+ years of experience supporting IBM i / AS400 environments.
• At least 3+ years of experience leading application support, platform support, or production support teams.
• Proven experience managing enterprise‑critical systems and operational support functions.

Educational Qualification & Certifications (Optional)

• Bachelor's Degree in ComputerScience, Information Technology, Engineering, or a related field.
• IBM i / AS400 certifications are preferred.
• ITIL, Production Support, or Service Management certifications are an added advantage.

Skill Set Required

Must Have:

• Lansa (4GL) experience
• Team Leadership and PeopleManagement
• Hands‑on Technical Leadership as both Managerand Individual Contributor
• RPG / RPGLE Application Support and Troubleshooting
• DB2 Database Support and Performance Troubleshooting
• Production Supportand Incident Management
• Deployment, Release,and Change Management
• Job Scheduling and Batch Processing
• Knowledge Transfer and Transition Management
• Stakeholder Management and Executive Communication
• Strong problem-solving and operational excellence mindset

Nice to Have:

• Legacy application modernization exposure
• ERP or enterprise application support experience
• Managed Services or GCC transition experience
• Service Delivery and ITIL process knowledge

About SMC Squared

At SMC Squared, people are the foundation of our success. We help leading US and multinational companies accelerate digital transformation by buildingand managing GlobalCapability Centres with fully integrated, strategically aligned, and valued teams. Our people-first approach creates opportunities for talented professionals to grow, contribute, and thrive, whileenabling organizations to scale intelligently.

As part of Hexaware Technologies, a global leader in IT, BPO, and consulting, we deliver greatervalue through enhanced digital capabilities, automation platforms, and a shared commitment to people-centric transformation. Join us and be part of a purpose-driven company where your ideas matter, your work makes a global impact, and your career can reach new heights.

EEO Statement

SMC Squared is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

We are committed to creating an inclusive workplace where diversityis valued and every employeeis empowered to succeed. If you are passionate about leading teams, supporting business-critical platforms, and driving operational excellence, we encourage you to apply.