IBM Connect: Direct SME

Purview Services; Hyderabad, Pune District, Bengaluru; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

Purview Services is seeking a senior Platform Engineer/ middleware specialist to own IBM Connect:Direct across build, run, and change. You will lead installations, upgrades, and migrations while enforcing platform standards and runbooks.

Responsibilities include capacity planning, performance tuning, and resilience improvements, plus L2/L3 production support, monitoring enhancements, and automation using Ansible, Jenkins, and GitHub. Strong Linux skills and security acumen are essential.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• IBM Connect:Direct experience is essential.

Responsibilities

• Act as the SME for IBM Connect:Direct across build, run, and change.
• Lead installations, configurations, upgrades, patching, migrations, and platform enhancements.
• Maintain platform standards: baselines, naming conventions, certificate management, and runbooks.
• Drive capacity planning, performance tuning, and resilience improvements.
• Provide L2/L3 support for production issues: triage, root cause, and permanent fixes.
• Troubleshoot MFT flows including process, scheduling, connectivity, authentication, and partner onboarding.
• Improve monitoring/alerting and reduce repeat incidents via automation.
• Build and maintain automation using Ansible, Jenkins, and GitHub (CI/CD).
• Develop Bash/Python scripts for operational tasks (log parsing, housekeeping, health checks).
• Implement monitoring with Splunk and AppDynamics; ensure system health.
• Collaborate with network/security teams on TLS, certificates, FW, access controls.
• Provide cross-platform support for Linux and Windows Server.

Skills

enterprise middleware

Linux administration

Bash

Python

Ansible

Jenkins

GitHub

Splunk

AppDynamics

Networking

Security

Education

Bachelor's degree in Computer Science or Engineering

Tools

IBM Connect:Direct

Job description

Key responsibilities

Platform engineering & SME ownership

• Act as the technical SME for IBM Connect:Direct (CD) across build, run, and change.
• Lead installations, configurations, upgrades, patching, migrations, and platform enhancements.
• Maintain platform standards: configuration baselines, naming conventions, certificate/key management approach, and operational runbooks.
• Drive capacity planning, performance tuning, and resilience improvements.

Operations, incident/problem management

• Provide L2/L3 support for production issues: triage, root cause analysis, and permanent fixes.
• Troubleshoot end-to-end MFT flows including process definitions, scheduling, connectivity, authentication, encryption, and partner onboarding.
• Improve monitoring/alerting and reduce repeat incidents through automation and problem management.

Automation & DevOps enablement

• Build and maintain automation using Ansible, Jenkins, and GitHub (CI/CD for configuration, deployments, and repeatable changes).
• Develop and maintain Bash/Python scripts for operational tasks (log parsing, housekeeping, certificate checks, health checks, reporting).

Observability & performance

• Implement and enhance monitoring using Splunk (dashboards, alerts, correlation searches) and AppDynamics (application performance insights where relevant).
• Monitoring system healthiness (availability, transfer success rate, latency, queue depth, error rates).

Infrastructure, network & security collaboration

• Partner with network/infrastructure/security teams on firewall rules, routing, DNS, load balancers, TLS/certificates, vulnerability remediation, and access controls.
• Ensure secure configuration aligned to enterprise security expectations (encryption in transit/at rest, least privilege, audit logging).

Cross-platform support

• Provide support across Linux and Windows Server environments, including service/process management, troubleshooting, and patch coordination.

Required skills & experience

• ~8 years of hands-on experience in enterprise middleware / managed file transfer / platform engineering.
• Strong experience with IBM Connect:Direct:
  Installation, configuration, upgrades/patching, process configuration, troubleshooting, performance tuning.
• Strong Linux administration skills:
  Service/process management, file permissions, networking basics, log analysis, troubleshooting.
• Scripting skills in Bash and/or Python for automation and operational tooling.
• Experience with Ansible, Jenkins, and GitHub in a DevOps delivery model.
• Working knowledge of Splunk (search, dashboards, alerting) and AppDynamics (usage for diagnostics/monitoring).
• Solid understanding of networking and security concepts (TLS, certificates, ports, firewalls, authentication/authorisation).
• Experience supporting Windows Server environments.

Qualifications

• Bachelors degree in Computer Science, Engineering, or equivalent practical experience.
• Relevant IBM product certifications are a plus (Connect:Direct).