IAM Specialist -IN

Sequential Tech; Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading technology solutions provider in Gurugram is seeking an IAM Specialist to manage access to company resources while ensuring compliance with security policies. The role involves implementing process improvements, developing metrics, and providing support in a 24x7 environment. Candidates should have over 3 years of experience in IT, ideally with certifications like Microsoft Security Engineer. Strong communication and teamwork skills are essential in this fast-paced, dynamic setting.

Qualifications

• 3+ years of experience in Service Desk, Desktop Support, IAM or related IT field.
• Desired: Microsoft certification(s) such as Microsoft Security Engineer or Microsoft Administrator.

Responsibilities

• Plan, document and implement process improvement programs across IAM.
• Develop SMART metrics program related to IAM processes.
• Communicate technical issues and solutions with clients.
• Participate in on-call responsibilities for a 24x7 production environment.
• Train and mentor new employees.

Skills

Active Directory administration

ITIL principles

Communication skills

PC hardware and Microsoft Windows

Contact Center solutions

Education

Bachelor's degree or better

Tools

Avaya administration

Calabrio administration

Job description

Sequential Technology International is the trusted BPO partner of wireline/wireless/Health Insurance/telecommunication, broadband, cable/MSO and satellite service providers. We offer solutions that range across all customer interactions and touchpoints and strive to make the complex simple. STI operates in 7 call centers around the world, consisting of thousands of agents and employees in a fast-paced, dynamic, and collaborative environment.

The Identity and Access Management (IAM) Specialist works in the Global Technology team and is responsible for managing logical access to company resources and services, as well as enforcing related business, privacy, and information security policies. This position will work across multiple technical areas including operations, engineering, and systems development.

Essential Job Functions:

• Plan, document and implement process improvement programs across IAM.
• Develop SMART metrics program related to IAM processes.
• Communicate technical issues and solutions with clients in business terms and providing incident resolution via phone calls, remote tools and email.
• Participate in on-call responsibilities in support of a 24 x 7 production environment.
• Train and mentor new employees as needed to ensure their success in the team.
• Other duties as assigned.

Specific Requirements and Skills:

• Expert knowledge with Active Directory function, administration and policy controls
• Working knowledge of ITIL principles and their practical application
• Working knowledge of server and client hardware, software and technologies
• Working knowledge of compliance initiatives, audits and certifications
• Working knowledge of PC hardware and Microsoft Windows software
• Experience with administering Contact Center solutions & platforms a plus; Avaya and Calabrio administration very desirable.

Additional Requirements:

• Excellent oral and written communication skills especially the ability to communicate effectively with a diverse user base having varied levels of technical proficiencies.
• Ability to organize, plan and implement work assignments, prioritize competing demands and work under pressure of frequent and tight deadlines.
• Self-motivated with the ability and maturity to be effective & productive in the absence of detailed instructions.
• Demonstrated self-starter and resourceful individual, with experience working in fast paced and dynamic operational settings.
• Strong teamwork and knowledge sharing skills.

Education and Experience:

• 3+ years of experience within Service Desk, Desktop Support, IAM or related Information Technology field
• Microsoft certification(s) such as Microsoft Security Engineer or Microsoft Administrator (Microsoft 365) are desired.

Qualifications

Education

Bachelor's or better. (Preferred)

Experience

3+ years of experience within Service Desk, Desktop Support, IAM or related Information Technology field. (Required)