IND IT Support Specialist II

Alight Solutions Ltd; Chennai; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Health benefits from Day One

Wellbeing programs

Retirement plans

Career growth opportunities

Job summary

Alight Solutions Ltd is seeking a Senior Analyst to deliver exceptional IDAM services from Chennai/Hyderabad. You will analyze, resolve, and maintain IAM layers including SSO, authentication, and authorization, while collaborating across internal teams and clients.

The role emphasizes hands-on design and deployment of IAM solutions, including UI elements, MFA configurations, and lifecycle management of Ping Identity deployments. Strong English communication is required.

Qualifications

• Bachelor’s degree is mandatory
• At least 5 years in IAM technology

Responsibilities

• Design and implement IAM solutions.
• Develop and deploy access management products (Azure Entra ID, Ping Federate, Okta).
• Demonstrate knowledge of SSO, authentication and authorization workflows.
• UI updates using HTML, CSS, JavaScript; adjust MFA and token claims.
• Onboard new customers for SSO and deployments.
• Lead Ping Identity solution deployments from requirements to testing.
• Provide on-call technical support and manage escalations.

Skills

IAM solutions

SSO authentication

Azure Entra ID

Ping Federate

Okta

JavaScript

Java

UI design

Incident management

Disaster Recovery

Escalation handling

Education

Bachelor’s degree

Tools

SC 900

SC 300

AZ 500

AZ 900

SSCP

Job description

Job Description

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans, and career growth opportunities – all within a thriving global organization.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

Job Description

WD Grade: 110 Job Title: Senior Analyst Location: Chennai/Hyderabad / IND

ROLE DESCRIPTION

Delivery of exceptional Technical Services. Responsible for analyzing, resolving, and maintaining different layers of IDAM applications, including but not limited to SSO/Authentication, Authorization, Identity Governance.

IDAM is a tightknit group, with many overlapping areas of responsibility.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Design and implement cutting-edge identity and access management (IAM) solutions.
• Develop and deploy access management and federation products, including but not limited to Microsoft Azure Entra ID, Ping Federate, Okta and B2C, or equivalent solutions.
• Demonstrate comprehensive knowledge of Single Sign-On (SSO), authentication, and authorization workflows. Develop custom Authentication Modules, Authentication Tree Nodes, Account Mappers, and Adapters based on customer requirements and use cases.
• Enhance user experience by designing and modifying UI elements (HTML, CSS, JavaScript), updating MFA requirements, modifying token claims, and configuring session settings.
• Facilitate the onboarding of new customers (inbound and outbound SSO), ensuring adherence to defined processes and timelines.
• Manage the complete lifecycle of Ping Identity solution deployments, including requirements analysis, solution design, architecture, configuration, customization (using Java/JavaScript), and testing (unit, system integration, performance, and UAT testing).
• Contribute to IAM security service delivery through monitoring, controlling, and supporting the execution of security services.
• Collaborate and liaise with internal teams and customer stakeholders throughout the SSO implementation lifecycle.
• Conduct technology assessments to support automation and migration initiatives.
• Partner with external client technical and business contacts to showcase Alight IAM capabilities and best practices while documenting proposed solutions.
• Working with External Client Technical and Business contacts to demonstrate Alight IAM capabilities and best practices while documenting the solution to be implemented.
• Create and maintain comprehensive support documentation and processes.
• Diagnose and resolve software application issues using established procedures and methodologies.
• Analyze complex problems and provide actionable resolution paths.
• Provide on-call technical support as required.
• Lead escalation handling for complex IAM-related issues, ensuring timely resolution and minimizing operational disruptions. Serve as the primary point of contact for escalated technical issues and coordinate cross-functional teams for rapid response.
• Act as a key liaison to provide stakeholders with timely escalation updates, ensuring transparency and alignment throughout the process. Perform root cause analyses for recurring issues or major incidents and propose actionable process improvements to prevent future occurrences. Address problem statements and deliver the required information within the specified deadline.
• Actively participate in Disaster Recovery Exercises (DRE) to ensure process documents are up-to-date and seamless execution of the exercise.
• Ability to create training materials and conduct workshops for end-users and internal teams on SSO workflows and best practices.

EDUCATION AND PROFESSIONAL CERTIFICATIONS

• Bachelors degree Graduation (Mandatory)
• At least 7 years job experience in the IT industry with minimum 5 year in IAM technology.
• Professional Certifications such as SC 900, SC 300, AZ 500, AZ 900, SSCP, etc. are a plus but not mandatory.

CANDIDATE PROFILE

• Solid oral and written communication skills in English.
• Clear understanding of Team’s role in meeting Organizational objectives.
• Average Business