IA&R Senior Ops Manager

CBRE; Hyderabad; On-site; INR 3,000,000 - 4,200,000; Full time

Benefits offered by this job

Health Insurance for self & family

Free meals & snacks

Mental wellbeing support

Child care partnership benefits

Recreation facilities on floor

Job summary

CBRE is seeking an IA&R Sr. Ops Manager in Hyderabad to lead service delivery and people management across dedicated service areas. You will ensure timely, accurate operations aligned with SLAs and drive continuous improvement using Lean/Six Sigma methodologies.

The role requires deep expertise in AP/AR with 15+ years of experience, advanced MS Excel skills, and strong communication at all levels. You will partner with cross-functional teams to optimize performance and governance.

Qualifications

• 15+ years of experience in AP and AR.
• MS Excel at advanced level, strong verbal and written communication at all levels, including with peers, managers, and internal/external customer, proven management experience (5+years), expertise in PTP/OTC finance areas.

Responsibilities

• Monitor work of reporting managers for service delivery and ownership of delivery.
• Drive operations in line with department service level agreements.
• Support operational excellence and identify improvement opportunities.
• Understand operational impact of team work and cross-team connections.
• Raise audit risks and service failures, develop mitigation plans.

Skills

Advanced MS Excel

Verbal & written communication

People management

AP/AR processes

PTP/OTC finance

Job description

Why CBRE Business Services Organization (BSO)

When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. At CBRE‑Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact. CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.

Job Title – IA&R Sr. Ops Manager

About The Role

Person responsible for executing business strategy, by ensuring smooth people management & service delivery in dedicated service areas. Responsible for ensuring delivering accuracy and timing at desired level, operations monitoring.

What You’ll Do

Position related:

• Monitoring work of reporting managers for service delivery, ensuring ownership of delivery.
• Driving operations in line with department’s service level agreement (ownership of delivery)
• Actively supporting operational excellence and improvement opportunities
• Understanding of operational impact of team/tower work and connection with other teams/processes
• Raising necessary audit risks and service failures, work on mitigation plan (control, preventive actions)
• Accountable for proper communication and meeting governance within the reporting structure
• Resolving escalations received from the clients
• Handling recruitment process
• Budget and staffing planning
• Using Lean / Six Sigma Methodologies to ensure Data-Driven Operations
• Accountable for delivery performance in line with assigned KPIs
• Maintenance of ad hoc tasks, given by superior
• Knowledge of Yardi or Tramps or Horizon ERP systems would be an advantage.

Corporate

• Fulfilling RISE values of this company
• Supporting other employees of this company, by sharing knowledge and experience
• Creating positive image internally and externally of this company
• Fulfilling internal requirements, including work regulations, remuneration policy and other policies in force in this company
• Understanding the target and vision of the company
• Fulfilling all above activities in professional manner, in line with internal regulations and excellent self-culture

What You'll Need

• 15+ years of experience in AP and AR
• MS Excel at advanced level, strong verbal and written communication at all levels, including with peers, managers, and internal/external customer, proven management experience (5+years), expertise in PTP/OTC finance areas

Company Perks And Benefits

• Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
• Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
• Food & Snacks: Free Meals & snacks are provided in all shifts.
• Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
• Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
• Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.

Our Values In Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com. We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at https://ir.cbre.com. Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.