I&P GN - I&E – Comms & Media - Manager - Process Excellence-PE

Accenture in India; Gurugram District; On-site; INR 3,000,000 - 8,000,000; Full time

Job summary

Accenture in India is seeking a Manager-level professional to lead AI transformation initiatives across Communications & Media. You will define AI use-case portfolios, oversee AI tooling strategy, and ensure strong governance across enterprise AI projects.

The role requires hands-on AI delivery experience, cross-functional leadership, and the ability to design agentic workflows and AI-enabled business processes at scale.

Qualifications

• Experience leading AI transformation initiatives and design of AI use-case portfolios.
• Hands-on delivery experience in AI across customer acquisition, care, content monetization, and digital channels.
• Expertise in AI tooling & platform strategy, including evaluation and build-vs-buy decisions.

Responsibilities

• Lead AI transformation workstreams and shape AI use-case portfolios.
• Design and implement agentic operating models and multi-agent workflows with guardrails.
• Drive AI-enabled redesign of business processes and value architectures across Communications & Media domains.

Skills

AI transformation leadership

LLM platform strategy

AI data strategy

Multi-agent workflows

Governance & CoE design

RAG & retrieval design

Tools

Celonis

Signavio

Power Automate

Job description

Practice: Accenture S&C- GN- Industry & Enterprise - Communications & Media
Career Level: Manager
Experience: 7- 11 yrs

WHAT WE ARE LOOKING FOR:

• AI Transformation Advisory: AI transformation workstream leadership, AI use-case portfolio design, co-pilot and agentic operating model design
• AI Tooling and Platform Strategy: LLM platform evaluation, agent framework selection and build-vs-integrate decisions across enterprise AI stacks, with awareness of Communications & Media technology landscapes such as BSS/OSS, CRM, digital experience, content/media platforms and cloud/data platforms.
• Communications & Media Process Expertise (AI fluent): Deep knowledge of Communications & Media value chains, processes and operational pain points, with hands-on AI delivery in areas such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS
• Process Excellence + AI: Process discovery, business process re-design (e.g. O2A, O2C, R2R, service operations), AI-enabled workflow redesign, Process Mining (Celonis/Signavio/Power Automate)
• Enterprise Function Transformation: AI-enabled redesign of customer care, B2B sales and marketing, digital channels, content operations, advertising operations, autonomous networks, service/network operations, field operations, and shared/enterprise functions.
• AI Value Architecture: Value identification, value case creation, benefits baselining and tracking, AI cost and consumption modelling
• Communications & Media Data & AI: Data strategy and AI-ready data products across customer, network/service, content, audience and advertising domains; data quality and governance; RAG and retrieval design.
• Agentic Workflows: Hands-on experience in multi-agent workflow design, human-in-the-loop design, agent guardrails, evaluation and observability
• AI CoE Design and Operationalization: Expertise in building governance structures, role navigation archetypes, build-vs-buy-vs-partner frameworks
• AI Maturity Assessment and Transformation Sequencing: Capability benchmarking, readiness scoring and investment prioritization
• Across all: AI Fluency (GenAI, RAG, agents), client-facing domain consulting, AI adoption and workforce change, Workforce Impact and AI Reskilling: experience in role-level augmentation and displacement analysis, reskilling pathway design, AI fluency uplift at enterprise scale

PRE-SALES SUPPORT EXPERIENCE:

• Active support on pre-sales activities resulting in contributing to proposals and RFP responses, helping shape solution approaches, participating in client presentations and orals, and supporting opportunity development alongside Senior Managers