I&P GN - I&E – Comms & Media - Manager - Process Excellence-PE

8140 ASOL - Gurugram Non STPI Company; Gurugram District; On-site; INR 1,800,000 - 2,700,000; Full time

Job summary

Accenture is seeking a Manager-level professional in India (Gurugram) to lead AI transformation and advisory work across Communications & Media. The role involves AI tooling strategy, multi-agent workflows, and governance design, with exposure to BSS/OSS and cloud platforms.

The candidate will drive AI-enabled process redesign, data strategy, and customer-care improvements while partnering with senior stakeholders on client engagements and RFP responses.

Qualifications

• AI transformation leadership across workstreams and portfolios.
• Experience with AI tooling, platform strategy, and build-vs-buy decisions.
• Hands-on delivery in AI across Communications & Media value chains.

Responsibilities

• Lead AI transformation advisory workstreams.
• Design AI use-case portfolios and operating models.
• Support pre-sales activities and client presentations.

Skills

AI Transformation

AI Platform Strategy

LLM & Agents

Pre-sales Support

Tools

Celonis

Signavio

Power Automate

Job description

Practice:

Accenture S&C- GN- Industry & Enterprise – Communications & Media Career Level: Manager Experience: 7- 11 yrs

WHAT WE ARE LOOKING FOR:

AI Transformation Advisory: AI transformation workstream leadership, AI use-case portfolio design, co-pilot and agentic operating model design AI Tooling and Platform Strategy: LLM platform evaluation, agent framework selection and build-vs-integrate decisions across enterprise AI stacks, with awareness of Communications & Media technology landscapes such as BSS/OSS, CRM, digital experience, content/media platforms and cloud/data platforms. Communications & Media Process Expertise (AI fluent): Deep knowledge of Communications & Media value chains, processes and operational pain points, with hands-on AI delivery in areas such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS Process Excellence + AI: Process discovery, business process re-design (e.g. O2A, O2C, R2R, service operations), AI-enabled workflow redesign, Process Mining (Celonis/Signavio/Power Automate) Enterprise Function Transformation: AI-enabled redesign of customer care, B2B sales and marketing, digital channels, content operations, advertising operations, autonomous networks, service/network operations, field operations, and shared/enterprise functions. AI Value Architecture: Value identification, value case creation, benefits baselining and tracking, AI cost and consumption modelling Communications & Media Data & AI: Data strategy and AI-ready data products across customer, network/service, content, audience and advertising domains; data quality and governance; RAG and retrieval design. Agentic Workflows: Hands-on experience in multi-agent workflow design, human-in-the-loop design, agent guardrails, evaluation and observability AI CoE Design and Operationalization: Expertise in building governance structures, role navigation archetypes, build-vs-buy-vs-partner frameworks AI Maturity Assessment and Transformation Sequencing: Capability benchmarking, readiness scoring and investment prioritization Across all: AI Fluency (GenAI, RAG, agents), client-facing domain consulting, AI adoption and workforce change, Workforce Impact and AI Reskilling: experience in role-level augmentation and displacement analysis, reskilling pathway design, AI fluency uplift at enterprise scale PRE-SALES SUPPORT EXPERIENCE: Active support on pre-sales activities resulting in contributing to proposals and RFP responses, helping shape solution approaches, participating in client presentations and orals, and supporting opportunity development alongside Senior Managers

GOOD TO HAVE EXPERIENCE:

Process Mining, RPA/IA (UiPath/Automation Anywhere) Low-Code/No-Code Platform fluency (Azure AI/AWS/GCP/Databricks) Enterprise platform context (SAP/Oracle/ServiceNow) linked to AI outcomes Product management, Communications & Media domain or AI certifications Prior Telecom or Media industry or relevant functional operating experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture