Hyperlocal Lead

Truemeds; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Truemeds in Mumbai, Maharashtra, invites applicants for Senior Manager/Associate Director - Hyperlocal Logistics to own day-to-day hyperlocal fleet operations. You will drive efficiency, service levels, cost control and execute across the fleet.

You will collaborate with city, warehouse and operations teams to resolve day-to-day issues, monitor KPIs like TAT, Adherence and RTO, and lead initiatives to improve performance in a fast-paced environment.

Qualifications

• Experience in Q-commerce or hyperlocal logistics.
• Experience in managing fleet/operations at scale.
• Strong analytical and problem-solving skills.

Responsibilities

• Own end-to-end hyperlocal fleet operations across locations.
• Drive fleet performance focusing on TAT, adherence, RTO and cost efficiency.
• Monitor fleet capacity and ensure optimum utilization.
• Identify operational gaps and work with relevant teams to improve service levels.
• Track operational performance and take corrective actions where required.
• Drive adherence to defined processes and operational SLAs.
• Collaborate with city, warehouse and operations teams to resolve day-to-day issues.
• Monitor fleet-related costs and identify opportunities for optimization.
• Ensure smooth execution of new operational initiatives and process improvements.
• Manage escalations and ensure timely closure of critical operational issues.
• Work closely with senior leadership to review performance and drive improvement initiatives.

Skills

Q-commerce

E-commerce

Hyperlocal logistics

Last-mile ops

Fleet management

Operational metrics

Cost management

Stakeholder management

Analytical skills

Fast-paced work

Job description

Senior Manager/ Associate Director - Hyperlocal Logistics

About the Role

We are looking for a Hyperlocal Lead to own and drive day-to-day hyperlocal fleet operations across the network. The role will be responsible for ensuring operational efficiency, strong service levels, cost control, and consistent execution across the fleet.

Key Responsibilities

• Own end-to-end hyperlocal fleet operations across assigned locations.
• Drive fleet performance with a focus on TAT, adherence, RTO, and cost efficiency.
• Monitor fleet capacity and ensure optimum utilization of the available fleet.
• Identify operational gaps and work with relevant teams to improve service levels.
• Track operational performance and take corrective actions wherever required.
• Drive adherence to defined processes and operational SLAs.
• Work closely with city, warehouse, and operations teams to resolve day-to-day operational issues.
• Monitor fleet-related costs and identify opportunities for optimization.
• Ensure smooth execution of new operational initiatives and process improvements.
• Manage escalations and ensure timely closure of critical operational issues.
• Work closely with senior leadership to review performance and drive improvement initiatives.

Key KPIs

• TAT
• Adherence
• RTO

Ideal Candidate

• Experience in Q-commerce, e-commerce, hyperlocal logistics, or last-mile operations.
• Strong experience in managing fleet/operations at scale.
• Strong understanding of operational metrics and cost management.
• Ability to manage multiple stakeholders and drive execution.
• Strong analytical and problem-solving skills.
• Comfortable working in a fast-paced, high-ownership environment.