Human Resources Continuous Improvement Lead

Dow Chemical International Private Limited; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Dow Chemical International Private Limited in Mumbai (and globally) seeks a Human Resources Continuous Improvement Lead to drive governance, tools, and reporting across HR Service Delivery. You will enable disciplined improvement with oversight of projects, metrics, and stakeholder engagement.

You will also lead the Citizen Developer program, champion automation and change management, and enable data-driven decision making across global teams.

Qualifications

• Bachelor's degree or equivalent military ranking; US E5 or Canadian equivalent.
• 4+ years of relevant work experience.
• Willing to work flexibly to align with US business hours.
• For US applicants: ability to work legally in the United States; no visa sponsorship.

Responsibilities

• Establish governance models for HR service delivery improvements.
• Lead Citizen Developer initiatives with resource planning and governance.
• Manage portfolio of HR improvement initiatives and alignment of priorities.
• Develop continuous improvement frameworks, SOPs, templates, and best practices.
• Provide methodologies, tools, and governance for improvement execution.
• Facilitate structured problem-solving and project planning.
• Drive standardized improvement practices across disciplines.
• Evaluate and govern improvement solutions for automation and digital enablement.
• Maintain governance for Citizen Development channel and others.
• Support automation, self-service, and reporting to improve operations.

Skills

Analytical Skills

Influential Leadership

Communication

Cross-functional Collaboration

Strategic Mindset

Process Improvement

Education

Bachelor's degree or military equivalent (US E5/Canadian PO2/Sgt)

Degree in Business, HR, Engineering, Operations Management, Information Systems

Certifications: Lean, Six Sigma, Agile, Scrum, PMP, Prosci

Tools

Microsoft Power Platform

Job description

About you and this role

At Dow, we believe in putting people first and we re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you re looking for a challenge and meaningful role, you re in the right place.

Dow has an exciting opportunity for a Human Resources Continuous Improvement Lead! This position can be located in Midland, Houston, Terneuzen, Sao Paulo, Mumbai or Shanghai. In this role, you will enable a culture of continuous improvement across HR Service Delivery by establishing the governance, tools, methodologies, reporting, and delivery practices that support improvement initiatives across disciplines. Working closely with discipline leaders and key stakeholders, you will ensure improvement opportunities are prioritized, managed, measured, and executed consistently while providing visibility into progress, outcomes, resource utilization, and business impact.

You will serve as a strategic enabler by providing project management, change management, performance improvement, and technology frameworks that allow disciplines to successfully identify, execute, and sustain improvements. You will also serve as an influential leader to the Citizen Developer team and be accountable for capacity planning, work prioritization, delivery governance, and capability development.

Additionally, you will act as the operational excellence center of expertise for HR Service Delivery, enabling business-led improvement initiatives through robust governance, methodologies, analytics, project delivery capabilities, and technology enablement.

Responsibilities

• Establish and maintain processes, standards, and governance models that enable consistent improvement, automation, and technology initiatives across HR Service Delivery.
• Serve as an influential leader to the Citizen Developer team, providing oversight for resource planning, work intake, prioritization, capacity management, governance, and delivery execution.
• Manage and monitor the portfolio of HR improvement initiatives, ensuring alignment of resources, priorities, timelines, dependencies, and organizational objectives.
• Develop and maintain continuous improvement frameworks, operating procedures, templates, and best practices that support consistent execution and sustainable results.
• Enable discipline to execute continuous improvement initiatives by providing methodologies, tools, facilitation, governance, and delivery support.
• Facilitate structured problem-solving, project planning, and improvement activities to help teams effectively address operational challenges and opportunities.
• Drive standardization of improvement practices across disciplines, ensuring a common approach to prioritization, measurement, execution, and reporting.
• Evaluate, implement, and govern improvement solutions that enable process optimization, workflow efficiency, operational visibility, and scalable service delivery.
• Maintain governance and standards for improvements delivered through Citizen Development and other continuous improvement channels.
• Support disciplines in assessing and leveraging automation, self-service, reporting, and digital solutions to improve operational effectiveness.
• Define and promote best practices, standards, and tools for project management, change management, continuous improvement, and solution implementation.
• Provide consulting, coaching, and guidance to project teams and discipline leaders on improvement methodologies, project governance, stakeholder engagement, and change adoption.
• Ensure improvement initiatives incorporate appropriate change management practices to support successful adoption and long-term sustainability.

Required Qualifications

• A minimum of a bachelors degree or relevant military experience at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
• A minimum of 4 years of relevant working experience.
• Must be willing and able to work a flexible schedule as needed in order to collaborate during US business hours.
• For U.S. Applicants: A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications

• A degree in Business, Human Resources, Engineering, Operations Management, Information Systems, or a related field.
• Experience developing operational KPIs, performance scorecards, executive dashboards, and value-realization reporting.
• Demonstrated experience developing and implementing project management, change management, and process improvement methodologies.
• Experience facilitating governance forums, leadership reviews, workshops, and structured problem-solving sessions.
• Experience implementing or supporting technology-enabled solutions, automation initiatives, workflow improvements, or digital transformation efforts.
• Experience with process mining, automation, AI-enabled solutions, workflow technologies, or service management platforms.
• Experience leading cross-functional teams and coordinating resources across multiple workstreams and initiatives.
• Significant experience leading continuous improvement, operational excellence, transformation, program management, or service delivery initiatives.
• Experience leading a Citizen Developer program and governing low-code/no-code solutions such as Microsoft Power Platform.
• Experience in HR Service Delivery, Shared Services, Global Business Services (GBS), or customer support environments.
• Certification in Lean, Six Sigma, Agile, Scrum, Project Management (PMP), Prosci Change Management, or comparable methodologies.

Skills

• Analytical Skills: Strong analytical skills with experience using data, metrics, dashboards, and reporting to drive decision-making and operational visibility.
• Influential Leadership: Proven ability to influence stakeholders and drive alignment across diverse teams without direct authority.
• Communication: Excellent communication, facilitation, consulting, and stakeholder management skills.
• Cross-functional Collaboration: Experience leading cross-functional teams and coordinating resources across multiple workstreams and initiatives.
• Strategic Mindset: The ability to develop and execute a long-term HR continuous improvement strategy by aligning process enhancement initiatives with business objectives, workforce priorities, and organizational transformation goals.
• Process Improvement: The ability to identify, analyze, and optimize HR processes through data-driven decision making and cross-functional collaboration to enhance efficiency, employee experience, compliance, and service delivery outcomes.

Additional Notes

Relocation assistance is not available for this position.