Human Resource Executive

BCforward; Chennai; Presencial; INR 213.000 - 255.000; Jornada completa

Descripción de la vacante

BCforward in Chennai is seeking an HR Service Delivery New Associate to support HR operations across employee lifecycles. The role involves processing transactions, handling employee inquiries, maintaining HR records, and ensuring policy compliance within SLAs.

You will work in a global service delivery environment, using HR systems and knowledge management tools to provide accurate, timely HR services and a positive employee experience.

Formación

• Experience in HR operations and transactional processing.
• Familiarity with case management tools and SLA guidelines.
• Strong communication and stakeholder management skills.

Responsabilidades

• Process HR lifecycle transactions (hire, rehire, transfer, promotion, compensation changes, leave, data changes, separation).
• Manage HR cases, resolve queries within SLAs, escalate when needed, track progress.

Conocimientos

HR operations

Transaction processing

Case management

Employee support

SLA adherence

Herramientas

HRIS

Knowledge base

Descripción del empleo

HR Service Delivery New Associate

Human Resources Operations / HR Service Delivery

Chennai

21000

Reports To Team Lead / Senior Analyst

Role Summary

The HR Service Delivery Associate is responsible for delivering high-quality HR operational support services across various employee lifecycle processes. The role involves processing HR transactions, managing employee inquiries, maintaining HR records, ensuring compliance with policies and SLAs, and delivering an exceptional employee experience through efficient case resolution and stakeholder management.

The associate will work in a global service delivery environment, leveraging HR systems and knowledge management tools to provide accurate, timely, and compliant HR services.

Key Responsibilities

HR Operations & Transaction Processing

Process employee lifecycle transactions including:

• Hire
• Rehire
• Transfer
• Promotion
• Compensation changes
• Leave of Absence
• Employee Data Changes
• Separation/Termination

• Ensure accuracy and completeness of all transactions.
• Maintain employee records in HR systems.
• Validate supporting documentation before processing.

Case Management

• Manage HR cases through designated case management tools.
• Review and resolve employee and manager queries within agreed SLAs.
• Escalate complex cases to appropriate stakeholders when required.
• Track case progress and provide status updates.

Employee Support

• Serve as the first point of contact for employee HR inquiries.
• Provide guidance on HR policies, processes, and programs.
• Support employees through various HR-related requests.