Human Centered Change Manager

griddable.io; Kolkata District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

griddable.io is seeking a Manager, Human-Centered Change Management to partner with Salesforce customers, guiding change strategies that prioritize the human aspect of transformation. You will lead change initiatives, design training, and mentor the project team within an AI-enhanced delivery context.

You will collaborate with customers and delivery teams to ensure alignment with a unified change vision and drive sustainable adoption across Salesforce implementations.

Qualifications

• Prosci Certification or equivalent mandatory with demonstrated change management/training expertise in technology implementations.
• Background in technology or digital transformation projects showing analytical acumen.
• Minimum of 5 years dedicated change management experience with a foundation in Instructional Design.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Awareness and practical exposure to AI-enabled delivery tools (Gemini, Notebook LM, Claude) and an Agentic Delivery mindset.

Responsibilities

• Partner with customers to develop and execute change management strategies aligned with Salesforce implementations.
• Analyze the human impact of technological changes and develop adaptive strategies.
• Foster high-impact team dynamics, building awareness and securing buy-in for change objectives.
• Collaborate with customers and Salesforce delivery teams to ensure alignment with the change vision.
• Lead change management and enablement activities to facilitate adoption and sustained change.
• Design and implement tailored training programs for stakeholders at all levels.
• Coordinate with UI/UX designers to align UX with change management for user-centric adoption.
• Provide oversight, coaching, and mentoring to project team members and foster continuous learning.

Skills

Change management

Instructional Design

Cross-functional collaboration

AI-enabled delivery tools

Strategic advising

Education

Bachelor's degree in Business Administration/IT or related field

Master's degree (advantageous)

Tools

Gemini

Notebook LM

Claude

Job description

Description

As a Manager, Human-Centered Change Management, you will serve as a strategic advisor, partnering with Salesforce customers to optimize platform value realization through the design and implementation of change strategies that prioritize the human aspect of transformative change. Working collaboratively with customers and Salesforce delivery teams, you will drive impactful team dynamics, cultivate awareness, and secure alignment with a unified change vision. Leading essential change management and enablement initiatives, you will establish the groundwork for successful and enduring change adoption, using AI-enabled delivery practices. Additionally, you will provide guidance, coaching, and mentorship to members of the project team.

Responsibilities

Strategic Change Leadership

• Partner with customers to develop and execute comprehensive change management strategies aligned with organizational goals and Salesforce platform implementation.
• Analyze the human impact of technological changes and develop adaptive strategies to address organizational challenges.

Proactive Engagement And Team Building

• Proactively foster high-impact team dynamics, building awareness and securing buy-in for shared change objectives.
• Collaborate closely with customers and Salesforce delivery teams to ensure alignment and commitment to the change vision.

Key Change Management Initiatives

• Lead critical change management and enablement activities to facilitate successful and sustained change adoption.
• Design and implement tailored training programs for stakeholders at all levels to ensure effective utilization of Salesforce platform capabilities.
• Collaborate with UI/UX designers to align user experience design with change management strategies, ensuring user-centric adoption of Salesforce solutions.

Oversight And Mentoring

• Provide oversight, coaching, and mentoring to project team members, guiding them in executing change management strategies effectively.
• Foster a culture of continuous learning and development within the project team.
• Facilitate the integration of change management processes into Salesforce.com projects.
• Work closely with Salesforce.com administrators, BAs, Solutions Architects and developers to understand system changes and ensure alignment with change management strategies.
• Support team upskilling in user experience principles to strengthen collaboration with design teams and improve the effectiveness of training, communications, and adoption strategies.

Qualifications

• Prosci Certification or equivalent is mandatory, with demonstrated expertise in change management and training within the context of technology implementations. Salesforce experience is highly desirable.
• Background in technology or digital transformation projects, showcasing advanced problem-solving abilities and analytical acumen.
• Minimum of 5 years of dedicated experience in change management, with a strong foundation in Instructional Design.
• Excellent communication and interpersonal skills, with a proven ability to collaborate effectively across cross-functional teams.
• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude) and an Agentic Delivery mindset.

Education

• Bachelor's degree in Business Administration, Information Technology, or a related field is required. A Master's degree is considered advantageous.

Overview

The Manager, Human-Centered Change Management, is a pivotal leader who drives transformative change within organizations by prioritizing the human aspect of change and ensuring alignment with organizational goals and Salesforce platform capabilities.