Senior Project Manager

Salesforce; India; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Salesforce in India is seeking a seasoned enterprise delivery leader to drive multi-cloud Salesforce transformations and AI-assisted productivity initiatives across global clients. You will oversee complex programs, align technical scope with business outcomes, and partner with executives to shape strategic roadmaps.

The role requires 15+ years in IT consulting with 8+ years in leading Salesforce programs, strong architecture knowledge, and proven governance of large-scale deployments.

Qualifications

• 15+ years in IT consulting/services industry.
• 8+ years leading enterprise Salesforce implementations.
• Proven multi-cloud Salesforce transformations across Sales/Service/Experience Clouds.
• Deep knowledge of Salesforce architecture and integration with EA teams.

Responsibilities

• Lead enterprise Salesforce delivery across global programs.
• Develop ROI and governance for large-scale Salesforce initiatives.
• Champion Agile/Scrum/SAFe delivery and backlog management.
• Manage cross-functional teams across AMER/EMEA/APAC time zones.
• Partner with executives to align IT strategy with business outcomes.

Skills

Delivery leadership

Salesforce expertise

Program management

AI productivity tools

Enterprise architecture

Tools

Salesforce Platform

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What We Expect

• AI-First Delivery & Agentic Productivity Strategy: Champion and strategically scale the adoption of authorized AI technologies and prompt engineering across your delivery teams. Actively utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation, eliminate operational friction and compress overall project delivery timelines.
• Performance Evaluation & ROI : "Collaborate with customers develop evaluation frameworks to measure AI performance for their specific use cases."
• Enterprise Delivery & P&L Governance: Plan, direct, and oversee the complete enterprise Salesforce delivery lifecycle. Own financial performance at the program level-managing macro-scope, multi-track timelines, systemic risks, and cross-project dependencies while driving high-quality business outcomes and aggressively protecting Sold vs. Delivered margins.
• Scale Agile & Delivery Leadership : Champion and institutionalize Agile delivery architectures using Scrum, Lean, and SAFe frameworks. Drive multi-track sprint execution, rigorous backlog prioritization, predictive flow metrics, and foster high-performing, self-organizing, cross-functional global delivery squads.
• Strategic Planning & Portfolio Roadmap Management : Architect and govern integrated portfolio plans and long-term delivery roadmaps. Ensure transparent, data-driven progress reporting, proactive macro-risk visibility, and complex technical dependency management across the global engagement lifecycle.
• C-Suite & Executive Stakeholder Management : Serve as trusted advisor to senior leaders. Drive alignment across global organizations through executive communication, steering committees, and proactive escalation management.
• Quality Governance & Institutional Excellence : Design and enforce delivery governance, engineering standards, and quality benchmarks. Implement quality checkpoints to ensure compliance and continuous improvement.
• Strategic Resource & Capital Optimization : Orchestrate and optimize multi-shore resource demand planning, manage complex program budgets, accurate forecasts, and financial reconciliation while engineering mitigation strategies for structural delivery risks.
• Global Synchronisation & Timezone Flexibility : Maintain the structural timezone flexibility required to ensure seamless synchronisation, seamless governance, and executive support across global delivery regions (AMER/EMEA/APAC).

Requirements

• Must Have :
• 15+ years of total experience in the IT consulting/services industry, with 8+ years of dedicated experience leading complex, enterprise-scale Salesforce implementations.
• Proven track record managing multi-cloud, highly integrated Salesforce transformations across Sales Cloud, Service Cloud, Experience Cloud, and/or specialised Industry Clouds.
• Advanced, practical proficiency with AI-augmented productivity suites and LLMs (e.g., Gemini, NotebookLM) alongside a clear, actionable vision for applying an Agentic Delivery approach to project tracking, documentation, and risk forecasting.
• Deep, authoritative understanding of the Salesforce ecosystem architecture and delivery lifecycle, with a demonstrated history of collaborating with Enterprise Architects and Technical Leads to map technical scope to business outcomes (hands-on configuratio