Human Centered Change Manager

Salesforce; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Salesforce is seeking a Manager, Human-Centered Change Management in Hyderabad to lead and implement change strategies for Salesforce platform projects. The role emphasizes human-centric adoption, training, and guiding cross-functional teams through transformations using AI-enabled delivery practices.

The ideal candidate brings Prosci certification, 5+ years in change management, and strong instructional design skills, with the ability to collaborate with developers, BAs, and solution architects

Qualifications

• Prosci certification mandatory with change-management experience.
• Background in technology or digital transformation projects.
• Minimum of 5 years in change management with a strong foundation in Instructional Design.
• Excellent communication and interpersonal skills, with ability to collaborate across cross-functional teams.
• Awareness and practical exposure to AI-enabled delivery tools and an Agentic Delivery mindset.

Responsibilities

• Develop and execute change management strategies aligned with Salesforce platform implementation.
• Analyze the human impact of technological changes and develop adaptive strategies.
• Foster high-impact team dynamics, building awareness and securing buy-in for change objectives.
• Design and implement tailored training programs for stakeholders at all levels.
• Coach and mentor project team members on change management strategies.

Skills

Prosci Certification

Change management

Instructional Design

Cross-functional collaboration

AI tools awareness

Education

Bachelor's degree

Master's degree advantageous

Tools

Gemini

Notebook LM

Claude

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Manager, Human-Centered Change Management, you will serve as a strategic advisor, partnering with Salesforce customers to optimize platform value realization through the design and implementation of change strategies that prioritize the human aspect of transformative change. Working collaboratively with customers and Salesforce delivery teams, you will drive impactful team dynamics, cultivate awareness, and secure alignment with a unified change vision. Leading essential change management and enablement initiatives, you will establish the groundwork for successful and enduring change adoption, using AI-enabled delivery practices. Additionally, you will provide guidance, coaching, and mentorship to members of the project team.

Responsibilities

Strategic Change Leadership:

• Partner with customers to develop and execute comprehensive change management strategies aligned with organizational goals and Salesforce platform implementation.
• Analyze the human impact of technological changes and develop adaptive strategies to address organizational challenges.

Proactive Engagement And Team Building

• Proactively foster high-impact team dynamics, building awareness and securing buy-in for shared change objectives.
• Collaborate closely with customers and Salesforce delivery teams to ensure alignment and commitment to the change vision.

Key Change Management Initiatives

• Lead critical change management and enablement activities to facilitate successful and sustained change adoption.
• Design and implement tailored training programs for stakeholders at all levels to ensure effective utilization of Salesforce platform capabilities.
• Collaborate with UI/UX designers to align user experience design with change management strategies, ensuring user-centric adoption of Salesforce solutions.

Oversight And Mentoring

• Provide oversight, coaching, and mentoring to project team members, guiding them in executing change management strategies effectively.
• Foster a culture of continuous learning and development within the project team.
• Facilitate the integration of change management processes into Salesforce.com projects.
• Work closely with Salesforce.com administrators, BAs, Solutions Architects and developers to understand system changes and ensure alignment with change management strategies.
• Support team upskilling in user experience principles to strengthen collaboration with design teams and improve the effectiveness of training, communications, and adoption strategies.

Qualifications

• Prosci Certification or equivalent is mandatory, with demonstrated expertise in change management and training within the context of technology implementations. Salesforce experience is highly desirable.
• Background in technology or digital transformation projects, showcasing advanced problem-solving abilities and analytical acumen.
• Minimum of 5 years of dedicated experience in change management, with a strong foundation in Instructional Design.
• Excellent communication and interpersonal skills, with a proven ability to collaborate effectively across cross-functional teams.
• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude) and an Agentic Delivery mindset.

Education

• Bachelor's degree in Business Administration, Information Technology, or a related field is required. A Master's degree is considered advantageous.

Overview

The Manager, Human-Centered Change Management, is a pivotal leader who drives transformative change within organizations by prioritizing the human aspect of change and ensuring alignment with organizational goals and Salesforce platform capabilities.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

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