Human Centered Change Manager

Salesforce; Bengaluru; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Salesforce is seeking a Manager, Human-Centered Change Management to lead transformative change initiatives across technology implementations. You will partner with customers and Salesforce delivery teams to design adaptive change strategies, develop targeted training, and drive adoption of Salesforce platform capabilities.

You will mentor project teams, promote continuous learning, and align human factors with business outcomes, leveraging AI-enabled delivery tools to accelerate results in

Qualifications

• Prosci Certification or equivalent mandatory, Salesforce experience highly desirable.
• Background in technology or digital transformation projects.
• Minimum of 5 years dedicated experience in change management with a strong Instructional Design foundation.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Awareness and practical exposure to AI-enabled delivery tools (Gemini, Notebook LM, Claude) and an Agentic Delivery mindset.

Responsibilities

• Partner with customers to develop and execute change management strategies for Salesforce implementations.
• Analyze human impact of new technologies and address organizational challenges.
• Foster high-impact team dynamics and secure buy-in for change objectives.
• Collaborate with customers and Salesforce teams to align on the change vision.
• Lead change enablement activities to drive adoption.
• Design and deliver tailored training for stakeholders at all levels.
• Coordinate with UI/UX designers to ensure user-centric adoption.
• Provide coaching and mentoring to project team members.
• Integrate change processes into Salesforce projects.
• Work with admins, BAs, and solution architects to understand system changes.
• Upskill in UX principles to strengthen training and adoption.

Skills

Change management

Instructional Design

Training & Enablement

Stakeholder Engagement

Cross-functional collaboration

Project coordination

AI tool awareness

Mentoring

Education

Bachelor's degree in Business Administration, Information Technology, or related field

Master's degree advantageous

Tools

Salesforce

Gemini

Notebook LM

Claude

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities:

Strategic Change Leadership:

• Partner with customers to develop and execute comprehensive change management strategies aligned with organizational goals and Salesforce platform implementation.
• Analyze the human impact of technological changes and develop adaptive strategies to address organizational challenges.

Proactive Engagement and Team Building:

• Proactively foster high-impact team dynamics, building awareness and securing buy-in for shared change objectives.
• Collaborate closely with customers and Salesforce delivery teams to ensure alignment and commitment to the change vision.

Key Change Management Initiatives:

• Lead critical change management and enablement activities to facilitate successful and sustained change adoption.
• Design and implement tailored training programs for stakeholders at all levels to ensure effective utilization of Salesforce platform capabilities.
• Collaborate with UI/UX designers to align user experience design with change management strategies, ensuring user-centric adoption of Salesforce solutions.

Oversight and Mentoring:

• Provide oversight, coaching, and mentoring to project team members, guiding them in executing change management strategies effectively.
• Foster a culture of continuous learning and development within the project team.
• Facilitate the integration of change management processes into Salesforce.com projects.
• Work closely with Salesforce.com administrators, BAs, Solutions Architects and developers to understand system changes and ensure alignment with change management strategies.
• Support team upskilling in user experience principles to strengthen collaboration with design teams and improve the effectiveness of training, communications, and adoption strategies.

Qualifications:

• Prosci Certification or equivalent is mandatory, with demonstrated expertise in change management and training within the context of technology implementations. Salesforce experience is highly desirable.
• Background in technology or digital transformation projects, showcasing advanced problem-solving abilities and analytical acumen.
• Minimum of 5 years of dedicated experience in change management, with a strong foundation in Instructional Design.
• Excellent communication and interpersonal skills, with a proven ability to collaborate effectively across cross-functional teams.
• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude) and an Agentic Delivery mindset.

Education:

• Bachelor's degree in Business Administration, Information Technology, or a related field is required.
• A Master's degree is considered advantageous.

Overview:

The Manager, Human-Centered Change Management, is a pivotal leader who drives transformative change within organizations by prioritizing the human aspect of change and ensuring alignment with organizational goals and Salesforce platform capabilities. If you are a seasoned Change Management Professional with a track record of success in guiding organizations through complex technology implementations, we invite you to apply and contribute to our mission of driving impactful and sustainable change.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of A