HRA, Team Lead

gartner; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Gartner India is seeking a role to lead the India HR Associate team, overseeing 5 HRAs and ensuring accurate handling of high-volume HR transactions. The candidate will be a Workday super user, driving process improvements and coaching the team for effective collaboration with HR partners and business leaders.

Strong background in customer/employee services, 3+ years in Workday transactions, and proven people management abilities are essential.

Qualifications

• Customer service / employee service experience.
• 3-4 years of customer and / or employee services experience.
• 3+ years of Workday experience.
• 3+ years of HR transaction experience.
• Experience with HR processes, policies, and general HR acumen.
• Workday transaction experience.
• ServiceNow experience preferred.
• Ability to effectively manage people and teams.

Responsibilities

• Oversee the HR associate team (currently 5 HRAs) from a people and capability management perspective.
• Process transactions, including confidential transactions, cross-business unit organizational changes, and other sensitive matters.
• Use technology to improve and automate activities; Workday "super user".
• Onboard and train new HRAs to successfully perform role - provide ongoing business coaching in executing business tasks.

Skills

Customer service

People management

Communication skills

Team leadership

HR processes knowledge

Data privacy awareness

Tools

Workday

ServiceNow

Job description

About this role:

The India HRA team lead is responsible for supporting and managing the India HR Associate team. The HR Associates are responsible for managing high volume HR transactions and data requests using our Workday HCM, as well as other requests to support the business needs of our leaders and HR partners.

What you will do:

• Oversee the HR associate team (currently 5 HRAs) from a people and capability management perspective.
• Process transactions, including confidential transactions, cross-business unit organizational changes, and other sensitive matters.
• Use technology to improve and automate activities; Workday "super user".
• Onboard and train new HRAs to successfully perform role - provide ongoing business coaching in executing business tasks.

What you will need:

• Customer service / employee service experience.
• 3-4 years of customer and / or employee services experience.
• 3+ years of Workday experience.
• 3 + years of HR transaction experience.
• Experience with HR processes, policies, and general HR acumen.
• Workday transaction experience.
• ServiceNow experience preferred.
• Ability to effectively manage people and teams.

Who you are:

• Detail-oriented execution of routine and complex processes.
• Trustworthy and able to uphold high standards of data integrity and privacy.
• Resourceful and able to find answers quickly.
• Excellent communicator and collaboration skills: Ability to communicate back quickly and effectively to HR Partners and business stakeholders.
• Collaborate across functions and business units.
• Excellent verbal and written communication skills and effective presentation skills.
• Agile and solution-oriented: Continuously improving the HRA role as well as Workday processes and procedures.
• Able to effectively manage competing priorities and toggle between operational and "big picture" solutions.
• Execution-mindset: Willingness to "roll sleeves" up to execute transactions and assist the team.
• Effectively manage quick win and longer-term continuous improvement opportunities.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

The policy of Gartner is to provide equal employment