HRA Team Lead

Gartner; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Gartner India seeks an India HR Associate Team Lead to oversee the HR associates handling high-volume HR transactions via Workday and other requests to support business needs.

You will onboard and coach new HRAs, drive process improvements, and act as Workday super user to automate activities while ensuring data privacy.

Solid customer/employee service background and 3–4 years of relevant experience required; 3+ years Workday experience is essential.

Qualifications

• Customer service experience is required.
• 3-4 years of customer and/or employee services experience.
• 3+ years of Workday experience.
• 3+ years of HR transaction experience.
• Experience with HR processes and policies; HR acumen.

Responsibilities

• Oversee the HR associate team (currently 5 HRAs) from people and capability management perspective.
• Process HR transactions, including confidential matters and organizational changes.
• Utilize technology to improve and automate activities; be a Workday super user.
• Onboard and train new HRAs and provide ongoing coaching.

Skills

Customer service

People management

HR transactions

Workday

Policy understanding

Tools

Workday

ServiceNow

Job description

Job Description:

About this role:

The India HRA team leadis responsible for supporting and managingtheIndiaHR Associate team.The HR Associates are responsible formanaging high volume HR transactionsand data requests using our Workday HCM, as well asotherrequests to support the business needs of our leaders and HR partners.

What you will do:

• Oversee the HR associate team(currently 5 HRAs)from a people and capability management perspective.
• Process transactions, including confidentialtransactions, cross-business unit organizational changes, and other sensitive matters.
• Use technology to improveand automate activities; Workday “super user”.
• Onboard and train new HRAs to successfully perform role – provide ongoing business coaching in executing business tasks.

What you will need:

• Customer service / employee service experience.
• 3-4 years ofcustomer and / or employee services experience.
• 3+ years of Workday experience.
• 3 + years of HR transaction experience.
• Experience withHR processes, policies, and general HR acumen.
• Workday transaction experience.
• ServiceNow experience preferred.
• Ability to effectively manage people and teams.

Who you are:

• Detail-oriented execution ofroutine and complexprocesses.
• Trustworthy andable to uphold high standards of data integrity and privacy.
• Resourceful and able to find answers quickly.
• Excellent communicator and collaboration skills:
  • Ability tocommunicate back quickly and effectivelytoHR Partners and business stakeholders.
  • Collaborate across functions and business units.
  • Excellent verbal and written communication skills and effective presentation skills.
• Agile and solution-oriented:
  • Continuously improving theHRA role as well as Workday processes and procedures.
  • Able to effectively manage competing priorities and toggle between operational and “big picture” solutions.
• Execution-mindset:
  • Willingness to “roll sleeves” up toexecute transactions and assist the team.
  • Effectively manage quick win and longer-term continuous improvement opportunities.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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