HR Service Center Analyst

nasdaq; Bengaluru; On-site; INR 500,000 - 750,000; Full time

Job summary

Nasdaq is seeking an HR Service Center Analyst to provide Level 1 HR support to employees across the globe. You will help resolve inquiries, maintain data accuracy, and support HR operations in a fast-paced, global environment.

Join a collaborative team that values continuous learning and service excellence, with a structured rotation shift schedule and opportunities to work with Workday-based data and MS Office tools.

Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• Exposure to employee data management systems; experience with Workday is preferred.
• Strong attention to detail with sound analytical and problem-solving abilities.

Responsibilities

• HR Contact Center Support: Serve as the primary point of contact for employee HR inquiries, ensuring timely, accurate, and customer-focused resolution of requests.
• Employee Data Management: Process, maintain, and update employee records and HR transactions with a high degree of accuracy and compliance.
• HR Operations & Administration: Coordinate and support a broad range of HR administrative activities, contributing to the efficient delivery of HR services and processes.

Skills

Attention to detail

Analytical skills

Problem-solving

Interpersonal communication

Verbal communication

Written communication

MS Office proficiency

Flexibility to work Indian holidays

Rotational shift eligibility

Education

Bachelor's or Master's degree in HR/Business Admin or related field

Tools

Workday

Excel

Word

PowerPoint

Job description

An exciting opportunity to join Nasdaq People Services team as an HR Service Center Analyst, where you will provide Level 1 HR support to employees across the globe. You'll be part of a dynamic team that values collaboration, continuous learning, and service excellence.

Role Responsibilities

• HR Contact Center Support: Serve as the primary point of contact for employee HR inquiries, ensuring timely, accurate, and customer-focused resolution of requests.
• Employee Data Management: Process, maintain, and update employee records and HR transactions with a high degree of accuracy and compliance.
• HR Operations & Administration: Coordinate and support a broad range of HR administrative activities, contributing to the efficient delivery of HR services and processes.

Required Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• Exposure to employee data management systems; experience with Workday is preferred.
• Strong attention to detail with sound analytical and problem-solving abilities.
• Excellent interpersonal, verbal, and written communication skills.
• Intermediate proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Flexibility to work on Indian holidays based on business requirements.
• Willingness to participate in a rotational shift schedule, with shifts rotating every six months:
  • Morning Shift: 7:00 AM - 4:00 PM
  • Mid Shift: 12:00 PM - 9:00 PM
  • Night Shift: 3:30 PM - 12:30 AM

This role offers an excellent opportunity for HR professionals who are passionate about delivering exceptional employee experiences and supporting HR operations in a fast-paced, global environment.

Does it sound like you?

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.