HR & Operations Manager - MedInsight India

Milliman India; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Milliman India seeks an HR & Ops Manager for its India office in Gurgaon. The role spans Human Resources and Operations, serving as the on-ground resource for employees and leaders, reporting to the US-based Sr.

HR Ops Manager, and collaborating with GCS HR and Finance Shared Services. The position starts as an individual contributor with potential to lead junior staff, requiring strong implementation of HR processes, local compliance, and seamless office coordination across India and the US

Qualifications

• Bachelor’s degree or higher in HRM, Business, or related field.
• 7–10 years progressive HR experience including 3+ years in a supervisory role.
• Strong knowledge of HR operations, compliance, employee relations, and people processes.
• Experience with HR technology platforms (HRIS, ATS, payroll, travel management, attendance).

Responsibilities

• Manage end-to-end HR operations and employee relations locally for India.
• Maintain HRIS records, ensure data integrity and audit readiness.
• Coordinate leave, attendance, and HR policies with GCS HR, India HR Shared Services, and Finance.
• Coach managers on policy and performance; guide complex employee relations issues.

Skills

HR operations

Employee relations

Policy development

Data reporting

HR systems (UKG, Workday)

Vendor and facilities liaison

Coaching managers

Education

Bachelor’s degree or higher in HRM/Business

Tools

UKG

Workday

Concur

ZingHR

Job description

Company Overview

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry’s most trusted solutions for healthcare intelligence. Ourcompany'spurpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

Company Overview

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry’s most trusted solutions for healthcare intelligence. Ourcompany'spurpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

MedInsight is a subsidiary of Milliman, a global, employee‑owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary

MedInsight company division is hiring an HR & Ops Manager to serve as the local People Ops Manager for our India Office. This is a dual role spanning Human Resources and Operations. The HR & Ops Manager will be the on‑ground, go‑to resource for India employees and leaders in MedInsight India, owning core HR operations while serving as the administrative backbone and managing local administrative operations responsibilities that keep the team running in the India office. Reporting to the US‑based Sr. HR Ops Manager, the position will serve as a key link between MedInsight and our MillimanGlobal Corporate Services (GCS)team, India HR Shared Services, and Finance Shared Services partners.

This role requires a polished professional with the ability to apply their expertise to manage day‑to‑day operations and lead complex initiatives that span People Operations and align with company strategic goals. Initially structured as an individual contributor role, the position offers the opportunity to evolve into supervisory responsibility for junior People Operations staff in India. As the role evolves, it may include mentoring and developing team members while fostering an inclusive, high‑performing work environment.

Work Arrangement

This role requires flexibility to work across India and United States time zones, including regular evening calls and meetings to support the manager and leadership team based in the US Pacific time zone.

Regular on‑site presence is an essential part of the role. The role is based in Gurgaon, with an expectation of working from the MedInsight Gurgaon office a minimum of two to three days per week. The role requires a high level of visibility and accessibility to employees and leaders, along with hands‑on ownership of office coordination and related activities.

Key Responsibilities

Core HROperations and Compliance

• Manage end‑to‑endHRoperations and day‑to‑day employee relations locally, serving as the primary point of contact forHR‑related queries and supporting employees withtimely,accurateinformation.
• Maintain and update employee records inHRIS, ensuring data integrity and confidentiality, and develop processes that sustainhighdata accuracy acrossZingHR, UKG, and MedInsight internal tracking tools.
• Oversee personnel file completeness and audit readiness, ensuring records are accurate, up to date, properly maintained, and readily accessible for audits and compliance reviews.
• Coordinate finance, administration,and leavemanagement processeswithGCSHR, India HR Shared Services, and Finance Shared Services teams to ensure seamlessHRoperations and compliance withcompany policies.
• Ensure compliance withlocal labor laws, Milliman and MedInsight policies, andHRlegal, risk, and compliance programs in all IndiaHRoperations.
• Coordinate leave management and attendance processes withIndia HR Shared Services, andassistin developing and communicatingHRpolicies, SOPs, and procedures for clarity and consistency.

Local Partnership and Employee Relations

• Act as the local go‑to resource for MedInsight India employees and leaders across all teams. Serve as the first point of contact for questions about policy, benefits, leave, payroll, andHRsystems, guide employees to the right owner across GCS, India HR Shared Services, and Finance when a request sits outside MedInsightHR, and provide a confidential, accessible sounding board for employees raising concerns.
• Coachmanagers on policy, employee performance, and employee relations practices, and provide guidance to senior staff on complexHRand employee relations issues,routingcomplex employee relations, performance, or compliance matters to the Senior Manager,Human Resource Operationsand GCSHR.

Administration and Office Support

• Manage end‑to‑endlogisticsfor large‑scale events, all‑team meetings, and visitor or leadership travel to the India office, ensuring smoothexecution and a positive participant experience.
• Own local administrative coordination, suchas vendor and facilities liaison, asset tracking, and travel and expense support in partnership withFinance. Serve as the point person for GCS, India HR Shared Services, and Finance for local administrative requests, routing them to the right owner.

Talent, Onboarding, and Offboarding Partnership

• Partner withleadership and the MedInsight talent acquisition team to supporthiring, onboarding, and offboarding processes, including workforce planning inputs and trackerhygiene.
• Lead non‑role‑based MedInsight induction and orientation for India newhires, connecting them to the IndiaHRhandbook, benefits, career paths, and compliance requirements.
• Coordinate withIndia HR Shared Services and GCS on employment contracts, background checks, system provisioning, and full and final settlements so that joiners and leavers experience a clean, consistent process.

Performance, Compensation, And Reporting Cycles

• Manage the India performance management cycle in UKG end‑to‑end, including goal entry, mid‑year and year‑end review launches, and completion tracking against published deadlines.
• Support the annual appraisal, bonus, and salary increment processes in coordination withthe Senior Manager,Human Resource Operations, India HR Shared Services, Finance, and GCS.
• Develop competency in analyzingHRdata for insights and performance improvement; prepare and analyzeHRreports and dashboards that support data‑driven decision‑making by MedInsightHRand the COO.

Engagement, Communications, and Learning

• Support the implementation ofHRinitiatives and employee engagement activities that promote an inclusive,high‑performance culture, and act as a key contributor to onboarding, integration, and employee development.
• Plan andfacilitatelocalall‑team meetings, employee communications, and L&D initiatives in partnership withGCS and India leaders.
• Build and deliver presentations onHRtopics for a range of audiences, from newhire orientation and staff‑level training throughdata readouts and recommendations for India leaders and MedInsight senior leadership.
• Drive continuous improvement inHRprocesses, includingappropriate useof AI and automation,leveragingfeedbackand best practices to enhance operational efficiency.

Key Skills And Requirements

• Bachelor’s degree orhigher inHuman Resource Management, Business, or related field. 7‑10 years of progressive HR experience across HR operations, compliance, employee relations and people processes, with a strong track record of execution, including 3+ years of experience in a supervisory or people leadership role.
• Demonstrated experience managing and coordinating local administrative operations, with the ability to work effectively with vendors, internal teams, and business stakeholders.
• ProfessionalHRcertificationisstrongly preferred: SHRM‑CP,PHRi, oran equivalentcredential.
• Demonstrated experience working with a range of HR technology platforms and systems, including HRIS, ATS, payroll, expense management, travel management, workforce management, and biometric/time and attendance systems.
• Experience with platforms such as UKG, Workday, Concur, and ZingHR would be an advantage.
• Strong experience in HR documentation, personnel records management, and audit readiness, ensuring accurate, complete, and compliant employee records.
• Working knowledge of Indian labor law and local statutory requirements, withproven capability tohandle sensitive information withthe utmost confidentiality and discretion.
• Strongpresentation and facilitation skills, withexperience presentinga range of topics to audiences at every level of an organization, from individual staff throughsenior leadership.
• Professional fluency in English, with strong written and verbal communication skills.

Behavioral Competencies

• Relationship Building & Collaboration: Ability to build strong, trusting relationships and foster open, inclusive dialogue with colleagues, employees, and leaders across geographies and organizational levels.
• Ownership & Collaboration: Ability to demonstrate initiative and accountability while working independently and collaborating effectively with others.
• Judgment & Problem Solving: Solves challenges with sound judgment, considering and balancing multiple perspectives.
• Attention to Detail: Demonstrates accuracy and thoroughness, with a strong focus on quality and consistency.
• Organization: Effectively manages multiple priorities, balancing competing demands while maintaining quality and meeting deadlines.