HR Operations Associate

Expedia; India; Sur place; INR 700 000 - 1 100 000; Plein temps

Résumé du poste

Expedia Group is building a Global HR Operations team to deliver simple, scalable core HR services to Expedia employees worldwide. You will provide front line customer support, process high-volume HR transactions, and improve the employee experience.

In this role, you will evaluate employee/HR requests in ServiceNow, assist with Workday HR data changes, audit data accuracy, and help develop SOPs to raise service quality. Preference for Workday knowledge and CRM experience.

Qualifications

• Experience in HR operations or customer-facing processes.
• Familiar with HR processes such as onboarding, off-boarding, and position management.
• Proficient with Workday HR data and reporting; ServiceNow or similar CRM experience is a plus.

Responsabilités

• Provide excellent customer service by evaluating HR requests in ServiceNow and responding with high-quality solutions.
• Troubleshoot complex HR transactions and data issues; escalate Workday/HRIS issues when needed.
• Process HR data changes in Workday and assist with hires and organizational data updates.
• Audit data accuracy by running reports and developing SOPs to improve service levels.

Connaissances

Customer service

HR Operations

Data analysis

Excel & MS Office

Communication skills

Outils

Workday

ServiceNow

CRM tools

Description du poste

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveller First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to team:

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team , and People & Places Org.

You will be a part of the newly formed Global HR Operations organization that is responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience.

In this role, you will :

• Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to the issue in a high-quality fashion.
• Provide troubleshooting support for resolution of complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation.
• Input or assist with changes in HRIS (Workday) system including processing hires and assisting with job, organizational, or personal data changes.
• Audit and verify accuracy of data entered by running and analyzing reports.
• Build process flow & procedural documentation to improve overall operational performance Identify areas to improve service quality and timeliness.

Experience & qualifications:

• 2+ years' experience in HR Ops or any Customer facing Ops process.
• Basic understanding of HR processes (e.g. onboarding/off-boarding/position management)
• Workday HR experience required; ServiceNow or other CRM experience desired.
• A highly customer-orientated approach, committed to achieving excellent levels of customer service
• Articulate and fluent communicator.
• Demonstrated initiative to build and improve processes with team members.
• Ability to interpret and understand HR data.
• Must be a proactive self-starter who can work well under pressure in an environment of continuous change.
• Must have excellent attention to detail and ability to prioritize multiple tasks.
• Strong working knowledge of MS Office, PowerPoint, Word and especially Excel.
• Knowledge of Workday an added advantage.

This position requires working EMEA business hours.

Please note that this role is only available in the following location: Gurugram, in alignment with our flexible work model which requires employees to be in-office at least three days a week

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.