HR Operations Associate

11550 Expedia Online Travel Sv; Gurugram District; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Expedia Group is seeking an HR Process Specialist for Gurugram to support employee activities in Workday, deliver exceptional customer experience, and process high-volume HR transactions. You will handle front-line HRIS tasks, data changes, and reporting while aiming to improve service delivery.

The role requires 2+ years in HR Ops or customer-facing processes, familiarity with Workday, and a proactive, detail-oriented approach. Office-based with a flexible work model in Gurugram location.

Formación

• 2+ years’ experience in HR Ops or any Customer facing Ops process.
• Basic understanding of HR processes (e.g. onboarding/off-boarding/position management).
• Workday HR experience required; ServiceNow or other CRM experience desired.
• Customer-oriented approach with excellent service levels.
• Articulate and fluent communicator.
• Initiative to build and improve processes with the team.
• Ability to interpret and understand HR data.
• Proactive self-starter who can work under pressure during change.
• Excellent attention to detail and ability to prioritize tasks.
• Strong MS Office knowledge, especially Excel; PowerPoint/Word desirable.
• Knowledge of Workday is an added advantage.

Responsabilidades

• Provide excellent customer service by evaluating HR requests in ServiceNow and responding in a high-quality manner.
• Troubleshoot complex transactions, procedural issues, and data issues; escalate HRIS issues.
• Input or assist with changes in HRIS (Workday) including hires and data changes.
• Audit and verify data accuracy by running/analyzing reports.
• Build process flow and documentation to improve operations.
• Identify areas to improve service quality and timeliness.

Conocimientos

Customer service

Communication

Attention to detail

Multi-tasking

Proactiveness

Herramientas

Workday

ServiceNow

Descripción del empleo

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to team: Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org. You will be a part of the newly formed Global HR Operations organization that is responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience.

As the HR Process Specialist, you will provide direct support for employee related activities in Workday with a focus on delivering an outstanding customer experience, processing transactions with high quality and proactively identifying ways to improve service delivery.

In this role, you will:

• Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to the issue in a high-quality fashion.
• Provide troubleshooting support for resolution of complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation.
• Input or assist with changes in HRIS (Workday) system including processing hires and assisting with job, organizational, or personal data changes.
• Audit and verify accuracy of data entered by running and analyzing reports.
• Build process flow & procedural documentation to improve overall operational performance
• Identify areas to improve service quality and timeliness.

Experience & qualifications:

• 2+ years’ experience in HR Ops or any Customer facing Ops process.
• Basic understanding of HR processes (e.g. onboarding/off-boarding/position management)
• Workday HR experience required; ServiceNow or other CRM experience desired.
• A highly customer-oriented approach, committed to achieving excellent levels of customer service
• Articulate and fluent communicator.
• Demonstrated initiative to build and improve processes with team members.
• Ability to interpret and understand HR data.
• Must be a proactive self-starter who can work well under pressure in an environment of continuous change.
• Must have excellent attention to detail and ability to prioritize multiple tasks.
• Strong working knowledge of MS Office, PowerPoint, Word and especially Excel.
• Knowledge of Workday an added advantage.

This position requires working EMEA business hours.

Please note that this role is only available in the following location: Gurugram, in alignment with our flexible work model which requires employees to be in-office at least three days a week.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.