HR Operations Associate

Expedia, Inc.; Gurugram District; On-site; INR 600,000 - 850,000; Full time

Job summary

Expedia Group in Gurgaon is seeking an HR Operations Associate to provide front-line support for HR requests in Workday, process high-volume transactions, and improve service delivery.

The role requires 2+ years in HR Ops, with Workday experience; ServiceNow or CRM experience is preferred. You will work in-office at least three days a week and align with EMEA business hours.

Qualifications

• 2+ years’ experience in HR Ops or any customer-facing ops process.
• Workday HR experience required; ServiceNow or other CRM experience desired.
• Excellent customer service mindset and ability to handle data with accuracy.

Responsibilities

• Provide excellent customer service by evaluating HR requests via ServiceNow and responding promptly.
• Input or assist with HRIS changes in Workday, including hires and data updates.
• Audit data accuracy by running reports and verifying entries.
• Develop process flow and documentation to improve operations and service quality.

Skills

Customer service orientation

Data analysis

Attention to detail

Task prioritization

Communication

Excel proficiency

Tools

Workday HR

ServiceNow

CRM

MS Office

Job description

## HR Operations AssociateApply: India - Gurgaon: Full time: Posted Today: End Date: November 20, 2026 (30+ days left to apply): R-110640At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.**Introduction to team:** Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org. You will be a part of the newly formed Global HR Operations organization that is responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience. As the HR Process Specialist, you will provide direct support for employee related activities in Workday with a focus on delivering an outstanding customer experience, processing transactions with high quality and proactively identifying ways to improve service delivery. **In this role, you will :** * Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to the issue in a high-quality fashion.* Provide troubleshooting support for resolution of complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation.* Input or assist with changes in HRIS (Workday) system including processing hires and assisting with job, organizational, or personal data changes.* Audit and verify accuracy of data entered by running and analyzing reports.* Build process flow & procedural documentation to improve overall operational performance Identify areas to improve service quality and timeliness.**Experience & qualifications:** * 2+ years’ experience in HR Ops or any Customer facing Ops process.* Basic understanding of HR processes (e.g. onboarding/off-boarding/position management) Workday HR experience required; ServiceNow or other CRM experience desired.* A highly customer-orientated approach, committed to achieving excellent levels of customer service Articulate and fluent communicator.* Demonstrated initiative to build and improve processes with team members.* Ability to interpret and understand HR data.* Must be a proactive self-starter who can work well under pressure in an environment of continuous change.* Must have excellent attention to detail and ability to prioritize multiple tasks.* Strong working knowledge of MS Office, PowerPoint, Word and especially Excel.* Knowledge of Workday an added advantage.* This position requires working EMEA business hours.* Please note that this role is only available in the following location: Gurugram, in alignment with our flexible work model which requires employees to be in-office at least three days a week**Accommodation requests**Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job\\_accommodation.