HR Executive

Writer Corporation; Lucknow; On-site; INR 350,000 - 700,000; Full time

Job summary

Writer Corporation in Lucknow is looking for an HR Executive (BPO) to manage end-to-end HR operations. You will handle onboarding, joining formalities, documentation, and employee engagement, while ensuring compliance and data accuracy in HRIS.

Responsibilities include lifecycle activities, payroll coordination, attendance, attrition monitoring, and aligning with Talent Acquisition for bulk hiring drives. The role demands strong communication in a fast-paced BPO setting.

Qualifications

• Bachelor's degree in HR, Business Administration, or a related field; MBA/PGDM in HR preferred.
• 2-5 years of relevant HR experience, preferably in the BPO/ITS industry.
• Hands-on experience in employee relations, HR operations, onboarding, engagement, and grievance handling.
• Exposure to bulk hiring and BPO recruitment is an added advantage.
• Good knowledge of MS Excel and HRMS/HRIS systems.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, target-driven BPO environment.
• Good stakeholder management and problem-solving skills.
• Willingness to work as per business/shift requirements when required.

Responsibilities

• Manage end-to-end HR operations for the assigned BPO process/project.
• Handle employee onboarding, joining formalities, documentation, and induction.
• Manage employee engagement, grievance handling, and employee relations.
• Coordinate with Operations and other stakeholders to address employee concerns and ensure smooth HR operations.
• Maintain employee records, HRIS data, attendance, leave, and other employee-related information.
• Handle employee lifecycle activities including confirmation, transfers, promotions, disciplinary actions, and exits.
• Conduct regular employee connect sessions and engagement activities to improve employee satisfaction and retention.
• Monitor absenteeism, attrition, employee turnover, and other HR-related metrics.
• Work closely with the Talent Acquisition team for manpower requirements and hiring coordination.
• Support bulk hiring drives during business requirements and ensure timely joining of selected candidates.
• Coordinate with payroll teams for attendance validation, salary inputs, incentives, deductions, and other payroll-related requirements.
• Handle employee grievances and ensure timely resolution/escalation.
• Support performance management processes, employee feedback, and HR initiatives.
• Ensure compliance with company HR policies and applicable statutory requirements.
• Prepare and maintain HR MIS and periodic reports related to headcount, attrition, absenteeism, hiring, and employee movements.
• Assist in audits, documentation, and other HR projects as required.

Education

Bachelor's degree in HR/Business Administration

MBA/PGDM in HR

Job description

Job Description HR Executive (BPO)

Position: HR Executive
Location: Lucknow
Industry: BPO / ITES
Experience: 2-5 Years
Employment Type: Full-Time

Key Responsibilities

• Manage end-to-end HR operations for the assigned BPO process/project.
• Handle employee onboarding, joining formalities, documentation, and induction.
• Manage employee engagement, grievance handling, and employee relations.
• Coordinate with Operations and other stakeholders to address employee concerns and ensure smooth HR operations.
• Maintain employee records, HRIS data, attendance, leave, and other employee-related information.
• Handle employee lifecycle activities including confirmation, transfers, promotions, disciplinary actions, and exits.
• Conduct regular employee connect sessions and engagement activities to improve employee satisfaction and retention.
• Monitor absenteeism, attrition, employee turnover, and other HR-related metrics.
• Work closely with the Talent Acquisition team for manpower requirements and hiring coordination.
• Support bulk hiring drives during business requirements and ensure timely joining of selected candidates.
• Coordinate with payroll teams for attendance validation, salary inputs, incentives, deductions, and other payroll-related requirements.
• Handle employee grievances and ensure timely resolution/escalation.
• Support performance management processes, employee feedback, and HR initiatives.
• Ensure compliance with company HR policies and applicable statutory requirements.
• Prepare and maintain HR MIS and periodic reports related to headcount, attrition, absenteeism, hiring, and employee movements.
• Assist in audits, documentation, and other HR projects as required.

Candidate Requirements

• Bachelor's degree in HR, Business Administration, or a related field; MBA/PGDM in HR will be preferred.
• 2-5 years of relevant HR experience, preferably in the BPO/ITS industry.
• Hands-on experience in employee relations, HR operations, onboarding, engagement, and grievance handling.
• Exposure to bulk hiring and BPO recruitment will be an added advantage.
• Good knowledge of MS Excel and HRMS/HRIS systems.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, target-driven BPO environment.
• Good stakeholder management and problem-solving skills.
• Willingness to work as per business/shift requirements when required.

Key Skills

HR Operations | Employee Relations | BPO HR | Employee Engagement | Grievance Handling | Attrition Management | Bulk Hiring | Onboarding | Payroll Coordination | HR MIS | Attendance Management | HRIS | Compliance