HR Client Servicing

Info Edge; Dadri; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Info Edge's Naukrigulf is seeking a results-driven post-sales Customer Success professional to manage a portfolio across GCC markets (UAE, KSA, Qatar, Kuwait, Oman, Bahrain). You will nurture relationships, drive product adoption, and coordinate renewal readiness.

You will own onboarding, oversee usage metrics, conduct business reviews, and collaborate with Sales, Product, and Tech to resolve issues and capture client testimonials.

Qualifications

• Bachelor's degree or equivalent required.
• 1–4 years in customer success, account management, or recruitment.
• Experience with IT and non-IT hiring is a plus.
• Proficient with Excel and data trackers.

Responsibilities

• Own end-to-end post-sales relationship for a portfolio across tiers.
• Drive onboarding, training, and usage milestones for new clients.
• Conduct periodic business reviews to align hiring needs and renewal outlook.
• Track usage against entitlements and flag low-usage accounts.
• Maintain account health indicators and execute re-engagement plans.
• Source and shortlist candidates from databases per client requirements.
• Prepare MIS/dashboards and report portfolio metrics.

Skills

Excellent communication

Account management

Stakeholder management

CRM tools

Excel/data trackers

Education

Bachelor's degree or equivalent

Tools

CRM tools

Excel

Job description

Objective

This role owns the post-sales client lifecycle for a portfolio of Naukrigulf accounts across GCC markets (UAE, KSA, Qatar, Kuwait, Oman, Bahrain). The individual will drive account health, product adoption, and renewal readiness through structured engagement [ not just candidate sourcing support ].

Key Responsibilities

Account Ownership & Engagement

• Own end-to-end post-sales relationship for an assigned account portfolio, segmented by tier (e.g., Marquee/Strategic, Growth, Standard) with differentiated engagement cadence per tier.
• Drive structured onboarding for new clients, ensuring product setup, training, and early usage milestones are met.
• Run periodic business reviews with key/Marquee accounts to align on hiring needs, usage trends, and renewal outlook.

Usage & Health Monitoring

• Track account usage against subscription entitlement (CV views, job postings, database access) and proactively flag low-usage or at-risk accounts.
• Maintain and act on account health indicators (usage pace, engagement frequency, complaint history) rather than reactive servicing alone.
• Recover disengaged or low-usage accounts through targeted re-engagement plans.

Recruitment Support

• Source and shortlist candidates from the Naukrigulf/Naukri database per client job requirements, where sourcing assistance is part of the client's subscription.
• Evaluate resumes against client-specified skills, experience, and role criteria.

Data, Reporting & Tools

• Maintain accurate MIS/dashboards on account coverage, usage, CVs shared, shortlists, and C-Sat scores.
• Use CRM/Excel-based trackers to report portfolio-level metrics against team OKRs (coverage %, usage recovery, adoption, satisfaction).
• Conduct periodic C-Sat surveys and convert findings into account action plans.

Cross-Functional Collaboration

• Partner with Sales to share account intelligence (expansion signals, renewal risk, feedback) that feeds pipeline decisions.
• Escalate product feedback and platform issues to Product/Tech with clear, structured input (not just anecdotal complaints).
• Collect client testimonials/success stories to support Sales and Marketing.

Required Skills

• Bachelor's degree or equivalent & Excellent communication skills
• 1-4 years' experience in customer success, account management, or recruitment (agency or portal-side)
• Exposure to both IT and non-IT hiring landscapes preferred.
• Comfortable working with Excel/data trackers and CRM tools
• Ability to work independently and manage multiple stakeholders.