HR Advisor

Carrier Global Corporation; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Carrier Global Corporation in Hyderabad is seeking an HR Advisor to provide end-to-end HR operations support across the employee lifecycle, from onboarding to exit, ensuring a seamless and compliant employee experience. The role partners with HRBPs, Payroll, IT and regional teams to execute HR processes accurately in Workday and ServiceNow, maintain data integrity and drive process improvements.

Candidates should have 2–4 years in HR Operations, strong communication, and a customer‑centric

Qualifications

• Bachelor’s or Master’s in HR/BA; 2–4 years in HR Operations.
• Experience with HRIS (Workday/ServiceNow) and case management.
• Strong communication and stakeholder management.

Responsibilities

• End-to-end HR operational support from onboarding to exits.
• Manage queries via case tools and meet SLAs.
• Ensure data accuracy and compliance with policies.
• Collaborate with HRBPs, Payroll, IT, and regional teams.
• Identify process improvements and drive standardization.

Skills

ELC processes

HRIS Workday/ServiceNow

HR policies & compliance

Case management

Education

Bachelors/Masters in HR

Tools

Workday

ServiceNow

Job description

Role: HR Advisor

Location: Hyderabad

Full/ Part-time: Full time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role:

The HR Advisor is responsible for end‑to‑end HR operational support across key employee touchpoints, from onboarding to exit, ensuring a seamless, compliant, and customer‑centric employee experience. The role partners closely with HR Business Partners (HRBPs), Payroll, IT, and other stakeholders to execute HR processes accurately, on time, and in line with global and local policies.

Job Responsibilities:

1. Employee Life Cycle Management

• Manage end‑to‑end employee life cycle activities including:
  • Pre‑onboarding and onboarding
  • Employment changes (promotions, transfers, role/manager changes)
  • Leave of absence, extensions, and return‑to‑work processing
  • Offboarding/ Exit (resignation to final exit)
• Ensure all transactions are executed accurately in Servicenow, Workday (or HRIS) and downstream systems.

2. HR Operations & Case Management

• Handle employee and manager queries via case management tools (e.g., ServiceNow, myCarrier).
• Provide timely, accurate resolutions in line with defined SLAs.
• Create, track, and close cases while maintaining clear documentation and audit trails.

3. Data Accuracy & Compliance

• Maintain high levels of HR data integrity across systems.
• Ensure compliance with company policies, SOPs, and local statutory requirements.
• Support internal and external audits by providing accurate documentation and explanations.

4. Stakeholder Collaboration

• Partner with HRBPs, Payroll, IT, Finance, and regional HR teams to enable smooth execution of HR transactions.
• Act as the operational SME for Employee Life Cycle processes.
• Escalate risks, exceptions, or policy deviations with clear recommendations.

5. Employee Experience & Customer Centricity

• Deliver a positive employee and manager experience through clear communication and proactive support.
• Identify recurring issues and recommend improvements to reduce friction and rework.

6. Process Improvement & Standardization

• Identify opportunities to streamline, automate, and standardize ELC processes.
• Support SOP creation, updates, and knowledge management initiatives.
• Participate in or lead process transitions, harmonization, and transformation projects.

7. Reporting & Metrics

• Track operational metrics such as SLA adherence, accuracy, volume trends, and resolution quality.
• Prepare insights and reports for leadership to support decision‑making.

Requirements:

Functional Skills

• Strong knowledge of Employee Life Cycle processes
• Hands‑on experience with HRIS (Workday and Servicenow preferred)
• Understanding of HR policies, compliance, and controls
• Case management and service delivery experience

Behavioural & Professional Skills

• High attention to detail and accuracy
• Strong stakeholder management and communication skills
• Customer‑focused and solution‑oriented mindset
• Ability to manage multiple priorities in a fast‑paced environment
• Continuous improvement and change mindset

Educational Qualification & Experience

• Bachelor’s or Master’s degree in HR, Business Administration, or related field
• 2–4 of experience in HR Operations or Shared Services
• Excellent communication and Interpersonal Skills