Housekeeping Team Leader

Hilton; Maharashtra; On-site; INR 450,000 - 750,000; Full time

Job summary

Hilton in India is seeking a Housekeeping Team Leader to oversee administrative support for the Housekeeping Department, maintain records, and ensure smooth departmental operations within a hotel setting.

The role involves supervising inventory controls, conducting audits, and coordinating with other departments to drive guest satisfaction. Flexibility for varied shifts, including nights, is required.

Qualifications

• Minimum 2 years in a housekeeping role within a hospitality environment.
• Effective verbal and written communication; able to handle guest inquiries and complaints professionally.
• Works well with other departments and staff members.
• Familiarity with property management systems (PMS) and basic computer applications.
• Able to work under pressure and meet deadlines.
• Available to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Maintain inventory controls: Ensure accuracy of linen inventory levels and par stock requirements.
• Track inventory status: Monitor daily transactions to maintain up-to-date inventory reports and resolve pricing and control issues.
• Enforce inventory controls: Conduct monthly audits, reconcile accounts, and implement policies to prevent discrepancies.
• Support team performance and development: Assist in supervising and developing team members by providing training, scheduling, performance feedback, and recognition to ensure productivity and growth.

Skills

Attention to detail

Multitasking

Customer service

Verbal communication

Written communication

Interdepartmental coordination

PMS familiarity

Basic computer skills

Work under pressure

Night/weekend/holiday shifts

Tools

Property Management System (PMS)

Job description

Housekeeping Team Leader - Job Description

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for providing administrative support to the Housekeeping Department, handling various clerical tasks, maintaining records, and ensuring the smooth operation of the department.

Responsibilities

• Maintain inventory controls: Ensure accuracy of linen inventory levels and par stock requirements.
• Track inventory status: Monitor daily transactions to maintain up-to-date inventory reports and resolve pricing and control issues.
• Enforce inventory controls: Conduct monthly audits, reconcile accounts, and implement policies to prevent discrepancies.
• Support team performance and development: Assist in supervising and developing team members by providing training, scheduling, performance feedback, and recognition to ensure productivity and growth.

Qualifications

• Minimum 2 years in a housekeeping role within a hospitality environment.
• Strong attention to detail, multitasking ability, and excellent customer service.
• Effective verbal and written communication; able to handle guest inquiries and complaints professionally.
• Works well with other departments and staff members.
• Familiarity with property management systems (PMS) and basic computer applications.
• Able to work under pressure and meet deadlines.
• Available to work varied shifts, including nights, weekends, and holidays.