Assistant Manager Housekeeping

Hilton Hotels; Kamrup Metropolitan; On-site; INR 520,000 - 900,000; Full time

Job summary

Hilton Hotels in India is seeking a Floor Manager / Assistant Floor Manager to ensure the highest cleanliness standards on assigned floors, supervise housekeeping staff, manage inventory, and coordinate with other departments for seamless operation.

The role emphasizes hospitality values, leadership, teamwork, and accountability. The successful candidate will have proven floor management experience, strong leadership and communication skills, and a meticulous eye for detail.

Qualifications

• Proven experience as a Floor Manager or similar role.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and commitment to high standards.

Responsibilities

• Lead housekeeping attendants on assigned floors.
• Inspect rooms and public areas for cleanliness.
• Manage inventory of supplies and equipment.
• Schedule shifts for optimal coverage.
• Address guest requests and resolve issues promptly.
• Train new staff to uphold standards.
• Coordinate with front desk and maintenance for smooth operations.
• Report on guest satisfaction and cleanliness metrics.

Skills

Leadership

People Management

Guest Service

Housekeeping Knowledge

Communication

Attention to Detail

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will ensure the highest standards of cleanliness and guest satisfaction on assigned floors, supervise housekeeping staff, manage inventory, and coordinating with other departments to maintain a seamless operation. As a Floor Manager / Assistant Floor Manager , you re not just managing housekeeping staff - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience as a Floor Manager or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Here s what you ll do during a typical day:

• Manage Housekeeping Staff: Lead and oversee the work of housekeeping attendants on assigned floors, ensuring adherence to cleanliness standards.
• Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel s high standards.
• Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.
• Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.
• Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs. Address special cleaning requests and resolve any housekeeping-related issues promptly.
• Train New Employees: Mentor and train new housekeeping staff to uphold the hotel s standards of cleanliness and service.
• Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.
• Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.

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