Housekeeping Executive

Marriott Hotels India; New Delhi; On-site; INR 240,000 - 400,000; Full time

Job summary

Marriott Hotels India is seeking a Housekeeping Executive to ensure quality during room and public area inspections, and to coordinate with neighboring departments for smooth operations.

The role involves assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating staff, while maintaining safety and guest service standards throughout the shift.

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience; supervisory experience preferred.
• Ability to hire, train, schedule, evaluate, counsel, discipline, and motivate staff.

Responsibilities

• Inspect guest rooms and public areas for quality after housekeeping cleaning.
• Coordinate with Housekeeping, Engineering, Front Office, and Laundry.
• Prepare and communicate changes in room assignments; update room status.
• Complete required paperwork and assist management with daily operations.
• Ensure compliance with safety policies and protect company assets.
• Maintain professional appearance and interact with guests politely.
• Communicate issues clearly to the next shift and frontline staff.
• Assist in hiring, training, scheduling, and coaching employees as needed.

Skills

Clear communication

Team coordination

Safety awareness

Training & coaching

Guest service

Education

High school diploma or GED

Tools

Computers

POS systems

Job description

Housekeeping Executive POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Executive Level