Housekeeping Executive

Courtyard by Marriott; Chennai District; On-site; INR 279,000 - 446,000; Full time

Job summary

Courtyard by Marriott in Chennai is seeking a Non-Management, full-time Housekeeping & Laundry role. Inspect guest rooms and public areas to ensure quality standards, coordinate with Engineering, Front Office, and Laundry, and support daily housekeeping operations.

The role involves assisting management with hiring, training, scheduling, evaluating, and motivating staff, while adhering to safety policies and ensuring professional appearance and guest service excellence.

Qualifications

• Strong communication and guest service skills are essential.
• Ability to coordinate activities between Housekeeping, Engineering, Front Office, and Laundry.
• Willingness to learn safety policies and hospitalitiy standards.

Responsibilities

• Inspect guest rooms, public areas, and facilities to ensure quality standards.
• Assist management with hiring, training, scheduling, evaluating, coaching, and motivating staff.
• Coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry; resolve discrepancies with Front Desk.
• Prepare and communicate changes in room assignments; report issues to the next shift.
• Complete required paperwork and maintain confidentiality of information.

Skills

Communication

Team coordination

Guest service

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

• Job Number 26121789
• Job Category Housekeeping & Laundry
• Location 564 Anna Salai, Teynampet, Chennai Tamil 600018, India VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

Preferred Qualification

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.