Assistant Manager - Housekeeping

Courtyard by Marriott; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

Courtyard by Marriott in Chennai is seeking an entry-level manager for housekeeping operations. You'll oversee housekeeping staff to maintain cleanliness in guestrooms and public spaces, while ensuring guest satisfaction and efficient operations.

The ideal candidate has a high school diploma or GED with at least one year of experience in a related area. If you have a 2-year degree in Hotel Management, you may apply without prior experience.

Qualifications

• 1 year experience in housekeeping or related area.
• 2-year degree in Hotel Management, no experience required.
• Knowledge of OSHA regulations.

Responsibilities

• Manage housekeeping operations and oversee staff.
• Ensure guest satisfaction and address complaints.
• Maintain inventory and order supplies as necessary.
• Supervise inspections for guestrooms and public spaces.

Skills

Housekeeping management

Customer service

Team leadership

Budget management

Inventory management

Education

High school diploma or GED

2-year degree in related field

Job description

Additional Information

Job Number 26119865

Job Category Housekeeping & Laundry

Location 564 Anna Salai, Chennai, Tamil Nadu, India, 600018 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.