Assistant Manager - Housekeeping

Westin Hotels & Resorts; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Westin Hotels & Resorts in Chennai is seeking an entry level management professional to support day-to-day housekeeping, recreation/health club and laundry operations. You will help supervise staff, inspect rooms and public areas, and ensure guest satisfaction while aligning with budget goals.

The role requires a high school diploma or GED with 1 year housekeeping experience, or a 2-year hospitality/management degree; knowledge of OSHA rules is a plus.

Qualifications

• High school diploma or GED; 1 year experience in housekeeping or related area.
• Or 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
• Knowledge of OSHA regulations and maintaining inventory and supplies.

Responsibilities

• Oversees daily housekeeping, recreation/health club and laundry activities and assigns work.
• Inspects guest rooms and public spaces, ensuring quality and compliance with standards.
• Maintains supplies, linen inventories and coordinates with Front Desk and Engineering.
• Ensures guest satisfaction and supports budget adherence with effective supervision.
• Monitors guest relations, handles issues with supervisor guidance and sets a service example.

Skills

Guest service

Supervision

Communication

Regulatory compliance

Education

High school diploma or GED

Associate degree in Hotel/Management

Job description

Job Description:

Additional Information

Job Number26120874
Job CategoryHousekeeping & Laundry
Location154 Velachery Main Road, Chennai, Tamil Nadu, India, 600042 VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements