Hotel Manager

Savista; Jaipur; On-site; INR 360,000 - 720,000; Full time

Benefits offered by this job

Competitive monthly salary

Inspiring heritage setting

Professional growth opportunities

Job summary

Savista is a 100+ year‑old Rajput haveli on a large organic farm outside Jaipur, inviting a Guest Experience Manager to lead day‑to‑day operations and guest relations.

You will coordinate experiences, reservations, and transfers, while supervising a small on‑site team and ensuring top service across check‑in to post‑stay follow‑ups.

Qualifications

• 2–4 years in hotel operations (front office, guest relations or rooms).
• At least 1 year as supervisor or duty manager.
• Degree or diploma in hotel management or equivalent experience.
• Excellent spoken and written English and Hindi; daily guest communication.
• Comfort with email, WhatsApp, Google Sheets and a booking system.
• Understanding of GST invoicing and basic accounts is a plus.
• Calm, warm demeanor and hands-on leadership; able to live on site.
• Willing to work weekends and during peak season.

Responsibilities

• Manage day‑to‑day guest experience from enquiry to post‑stay thank you.
• Welcome guests, understand plans, resolve issues on the spot.
• Coordinate experiences: yoga, block printing, tours, transfers.
• Handle enquiries with clear pricing and inclusions via email/WhatsApp.
• Lead a small team across housekeeping, kitchen, garden and transport.
• Maintain room readiness, stock with daily checks and maintenance list.
• Complete guest registrations, GST invoices, payments, and reconciliations.
• Plan for off‑season repairs, training, and next season prep.
• Support marketing with guest stories and media visits.

Skills

English fluency

Hindi fluency

Education

Hotel management degree/diploma

Tools

Booking system

Google Sheets

WhatsApp Business

Job description

Location: Jaipur, Rajasthan Type: Full-Time Department: Management

About the Role

Savista is not a conventional hotel. It is a 100+ year-old Rajput haveli on a 12-acre organic farm outside Jaipur, with 13 rooms, each one different. Guests come for slow travel: farm-to-table food, yoga, block printing with master craftsmen, and our Ayurvedic cooking day with visits to Jaipur’s vegetable and spice markets.

Our guests include international travelers from Europe, the US and South Africa, and Indian families and professionals from Delhi, Gujarat and Jaipur. Savista has been featured in The Guardian, Condé Nast Traveler and Bon Appétit.

We open for the monsoon and winter season and close from 1 April to mid-August. We are small on purpose, and we want a manager who knows every guest by name.

Guests and service

• Run the day-to-day guest experience, from the first enquiry to the thank-you after check-out.
• Welcome every guest, know their plans and preferences, and solve problems on the spot.
• Plan and coordinate each guest’s experiences: yoga, block printing, the Ayurvedic cooking day, Jaipur city tours, airport and hotel transfers.
• Ask happy guests for reviews on Google and Tripadvisor and respond to every review.

Reservations and revenue

• Reply to enquiries by email and WhatsApp within a few hours, warmly and with clear prices and inclusions.
• Manage bookings, deposits and balance reminders in our direct booking system.
• Keep room availability, packages and seasonal offers up to date on the website.
• Track occupancy, revenue and enquiry sources every month and share them with the owner.

Operations and team

• Lead a small team across housekeeping, kitchen, garden and drivers: rosters, training and standards.
• Keep all 13 rooms and public areas guest-ready, with daily checks and a maintenance list.
• Work with the kitchen on farm-to-table menus, food safety and stock.
• Coordinate with our yoga instructors and craftsmen so experiences run on time.

Compliance and finance

• Complete guest registration for every guest, including Form C for foreign nationals within the legal time limit.
• Raise GST invoices and final bills, record payments (bank transfer, Wise, Razorpay) and reconcile them.
• Manage petty cash, vendor bills and monthly purchase budgets.

The off-season (April to mid-August)

• Plan and supervise repairs, deep cleaning and upgrades while we are closed.
• Help prepare for the next season: rates, packages, staff training and early bookings.

Marketing support

• Share photos, guest moments and staff stories with our social media team, with guest consent.
• Host media, travel advisers and content creators who visit the property.

Qualifications & Requirements

Must have

• 2 to 4 years in hotel operations (front office, guest relations or rooms division), including at least 1 year as a supervisor or duty manager.
• A degree or diploma in hotel management, or equivalent experience.
• Excellent spoken and written English, and Hindi. You will write to guests from around the world every day.
• Confidence with email, WhatsApp Business, Google Sheets and a booking or property management system.
• Working knowledge of Form C, GST invoicing and basic accounts.
• A calm, warm way with guests and a hands-on way with the team.
• Willing to live on site or nearby, and to work weekends and festivals during the season.

Nice to have

• Experience in a boutique, heritage or wellness property, or a homestay with international guests.
• An eye for photos and social media.
• A third language (French, German or Spanish).
• A two-wheeler or car, and a valid driving license.

What We Offer

• Competitive monthly salary
• Peaceful, inspiring environment to practice and work
• Professional growth